Genius Sports · 1 month ago
Head of Customer Success – Brands & Agencies
New York, United States
Full-time
Hybrid
Director/Executive
$120K/yr - $135K/yr
10+ years expGenius Sports is a leader in sports technology, delivering immersive experiences through live data. They are seeking a senior leader to serve as the Head of Customer Success for Global Agency Partnerships, responsible for nurturing relationships with major advertising agencies and ensuring high performance of campaigns and partnerships.
Computer Software
Responsibilities
Serve as the senior point of contact for Customer Success with major agency partners and top brand accounts
Collaborate with internal Sales teams to develop joint business plans (JBPs) and executive partnership programs to establish long-term, multi-market collaboration
Strengthen multi-level relationships—from global leadership to regional media directors and platform specialists
Champion the adoption of Genius Sports’s advertising capabilities and educate agency partners on how to integrate these capabilities into media plans, trading strategies, and testing frameworks
Develop the customer success vision and roadmap specifically for global agencies and their operating companies
Build frameworks that drive consistent product adoption across agency networks, regions, and business units
Align success initiatives with agency commercial goals, workflow models, and measurement requirements
Create scalable engagement models that support both enterprise-level relationships and in-market media teams
Lead onboarding, implementation, and activation programs tailored to agency workflows and media planning cycles
Build repeatable success plans that drive campaign performance, operational efficiency, and platform education across hundreds of client accounts throughout the sports calendar
Ensure frictionless support for complex integrations and campaign challenges
Collaborate with Sales and Agency Partnership teams to build unified strategies for global holding-company engagement
Work closely with Product and Engineering to prioritize features that support agency buying patterns, meet reporting and measurement requirements, and advance Genius’s offering
Partner with Sales and Marketing to develop agency-focused enablement materials, case studies, and strategic thought leadership
Work with Operations and Data teams to ensure scalable processes that meet agency service-level expectations
Scale and mentor a global team of Customer Success Managers
Establish cultural norms for proactive communication, strategic thinking, and top-tier professionalism with agency partners
Qualification
Required
10+ years of experience in Customer Success, Account Management, or Client Services within Ad Tech, MarTech, or programmatic media
Extensive experience working directly with major global advertising agencies—ideally across multiple holding companies
Deep understanding of agency structures, decision-making processes, and media trading operations
Proven ability to build senior-level agency relationships and drive multi-market partnership growth
Strong understanding of programmatic workflows, data integrations, measurement, and cross-channel campaign execution
Exceptional executive communication skills, with an ability to influence senior stakeholders internally and externally
Demonstrated success in scaling global customer success teams and operations
Benefits
Participate in Genius Sports variable compensation schemes
Our US benefits and 401k plans
Supporting employee wellbeing
Helping you grow your skills, experience and career
Company
Genius Sports
NYSE: GENI Genius is the operating system for modern sport. Building technology and experiences to make sports even better.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Eric S.
Chief Operating Officer
Surena Ebrahimi
Vice President, Commercial Partnerships - North America
Company data provided by crunchbase