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Odeko · 1 day ago

Market Manager

San Diego, California, United States

Full-time

Onsite

Entry, Mid Level

$60K/yr - $65K/yr

2+ years exp

Odeko is on a mission to support neighborhood cafes and coffee shops through technology. The Market Manager will be responsible for achieving revenue goals, onboarding coffee shop owners, and developing client relationships to drive growth in the market.

AppsBusiness DevelopmentSoftware

Responsibilities

Achieving monthly revenue goals through new customer acquisition and growing existing customer accounts

Secure the commitment of independent coffee shop owners and successfully onboard them to Odeko’s local supply delivery service

Leverage Odeko’s data-driven prospect database to develop new client relationships that help drive high-speed growth of partnerships in the market

Own the customer relationship pre & post sales, with a focus on retention and expansion. This will be done through upselling, in person visits to the cafes and launching new products

Work closely with our Operations and Support team to ensure day to day issues are resolved quickly

Keep meticulous records in our CRM tool (Hubspot), to report activity and conversations. This helps to enhance the customer experience in the customer’s journey with the rest of the Odeko Revenue team

Work closely with Odeko’s vendor partners to collaborate in local coffee events and to conduct sampling campaigns for prospective customers

Serve as the primary liaison between customers and internal teams, representing customer interests and advocating for product or process enhancements based on their feedback

Continually develop your knowledge of local and national trends within the specialty coffee industry

Qualification

Sales experienceAccount managementCustomer relationship managementCRM tool (Hubspot)Coffee industry knowledgeSelf-directedClient-focused solutionsPassion for coffee