FIS · 2 weeks ago
Client Services Representative I
Cherry Hill, NJ
Full-time
Hybrid
Entry Level
1+ years expFIS is a global leader in financial services and technology, seeking a Client Services Representative I to enhance client relationships. The role involves serving as the primary point of contact for clients, resolving issues, and coordinating account servicing activities.
BankingFinancial ServicesFinTechPayments
Responsibilities
Serving as the primary point of contact for internal and external clients to resolve outstanding issues and respond to inquiries
Handling client requests via phone, email, and ticketing system
Researching and resolving problems related to missing files and delayed processing
Performing daily SLA reporting and logging billing activities
Educating clients on new processes and day-to-day operational procedures
Coordinating with relationship managers and other departments to ensure proper servicing of accounts
Preparing reports and maintaining accurate documentation
Keeping up-to-date on product changes and enhancements
Other related duties as assigned
Qualification
Required
High school diploma or GED required
1–2 years of experience in banking, financial services, or client support
Strong communication skills (verbal and written) with the ability to explain processes clearly
Working knowledge of FIS products/services and general banking operations
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong organizational, analytical, and problem-solving skills
Ability to work independently and as part of a team
Flexibility and adaptability in a fast-paced environment
Preferred
Bachelor's degree in business or related field
Benefits
Opportunities to learn and grow in a dynamic client services environment
Inclusive and collaborative work culture
Competitive salary and benefits
Career development within a global fintech leader
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
Stephanie Ferris
CEO and President
Recent News
2026-01-09
2026-01-09
2026-01-08
Company data provided by crunchbase