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Acrisure · 1 day ago

Claims Consultant

Fairfield, NJ

Full-time

Onsite

Mid Level

$75K/yr - $80K/yr

3+ years exp

Acrisure is a global Fintech leader providing a range of financial products and services. The Claims Consultant role involves offering customer service related to claims, managing claims for clients, and ensuring timely resolutions while maintaining communication with clients and carriers.

Financial ServicesInsuranceInsurTech

Responsibilities

Provide clients with customer service such as answering claims related questions, discussing claims processes and following up with the client at the conclusion of the claim to ensure all issues were addressed

Contact clients and gather all appropriate information to adequately report claims and report claims to all appropriate carriers under all appropriate lines of business

Enter all claims into Epic and generate Acord notices and follow up with carriers to ensure that the claim was reported, obtain necessary adjuster contact information and claim number then provide client with this information

Inform producers and managers of any problems or issues concerning a client or a claim

Actively manage claims for assigned clients and follow open claims utilizing activity system, obtaining status and updating Epic Continuously document claim file notes with all activities conducted on claim. Proactively guide claims to a timely resolution

Advocate for client in reserving and claim evaluations. Coordinate carrier request with clients

Coordinates claim reviews between the carrier and insureds

Actively participate in claim reviews for assigned

Develop relationships with assigned clients and carriers

Prepare loss summary reports for internal customers

Comply with agency standards, policies and procedures and assist claims manager with all tasks as requested