Trimble Inc. · 1 month ago
Field Technical Support Professional
US - CO, Westminster
Full-time
Onsite
Mid Level
$61K/yr - $79K/yrTrimble Inc. is a leader in construction software solutions, and they are seeking a Field Technical Support Professional. This role involves troubleshooting SQL data-related issues, providing technical support to customers, and serving as a liaison between Trimble Viewpoint and its clients.
Indoor PositioningMapping ServicesNavigationSoftwareWeb Hosting
Responsibilities
Provide telephone and Internet support to customers with questions or issues related to configuration/setup, product functionality (attachments, scanning, printing, exporting), performance, and hosted software services, including SQL data and reports-related problems
Troubleshoot and solve technical issues, including system performance, permissions, data inconsistency, and application errors
Provide expertise in SQL Data Manipulation and Administration (back-ups, maintenance plans, user administration) for all Viewpoint product suites
Assist customers with software upgrades, migration, and transformation
Assist other departments with technical issues
Monitors, tracks, and documents customer support calls and activities in the CRM system
Effectively document issues/feedback from customers for use by Development in research and resolution of defects
Develops Knowledge Base articles to document troubleshooting steps and standard solutions to frequent calls for use by customers and peers
Implements performance optimizations suggested by the engineering personnel
Respond to alerts, and help monitor, tune, and configure Non-Production and Production monitoring for the best sustainable performance
Follow documented processes for troubleshooting, engagement, escalation, and others with 3rd-party hosting partners
Research and diagnose issues independently or as a team
Support after-hours and on-call duties as required
Qualification
Required
Demonstrated experience troubleshooting SQL, including tables, triggers, views, stored procedures, performance tuning, and ability to write complex SQL queries in Microsoft Transact SQL
Demonstrated experience with Crystal Reports, including sub-reports, running totals, linking tables, and troubleshooting
Deep understanding and working knowledge of Microsoft Reporting Services or Financial Statements Reporting applications
Sound knowledge of SQL Server Database Administration and relational database concepts
Experience in cloud-based environments such as AWS, Azure, or IaaS-based providers
Experience with remote desktop takeover tools (Example: Zoom, WebEx, GoToMeeting, Bomgar)
Soft Skills include Communication, Teamwork, Adaptability, Problem-Solving, Creativity, Work Ethic, Interpersonal Skills, and Time Management
Bachelor's degree, preferably major in computer science or relevant experience
Preferred
Familiarity with the commercial construction industry (For example, Job costing, Payroll, Accounts Payable, Accounts Receivable, Equipment Tracking, and Project Management) is an asset for this position but not required
Benefits
Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Tax savings plans for health, dependent care and commuter expenses
Paid Parental Leave
Employee Stock Purchase Plan
Company
Trimble Inc.
Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done.
Founded in 1978
10001+ employees
H1B Sponsorship
Trimble Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (62)
2024 (61)
2023 (43)
2022 (52)
2021 (51)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
Bank of America
2022-12-30Post Ipo Debt· $1B
2002-01-15Post Ipo Equity· $19.2M
1990-07-27IPO
Leadership Team
Robert Painter
Chief Executive Officer
Phillip Sawarynski
Chief Financial Officer
Recent News
Benzinga.com
2026-01-13
2026-01-06
2026-01-06
Company data provided by crunchbase