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Telos Corporation · 5 hours ago

Onsite Technical Project Manager - C

Newport, OR

Full-time

Onsite

Senior Level

6+ years exp

Telos Corporation is a company that focuses on protecting vital IT assets for security-conscious organizations. They are seeking an Onsite Technical Project Manager to manage a team of IT technical support technicians and ensure compliance with program requirements while providing technical assistance and support to customers.

Cloud SecurityCyber SecurityEnterprise SoftwareInformation TechnologyNetwork SecuritySoftware

Work & Life Balance

No H1B

U.S. Citizen Only

Responsibilities

Manage and lead a team of IT technical support technicians

Strong ability to adapt in a rapidly changing environment

Work closely with the customer to determine and understand requirements

Coordinate with senior management to ensure program compliance

Provide technical assistance to computer system and network users or other technical products and services

Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected

Ensures maximum issue resolution in minimum time to meet Service Level Agreements

Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes

Drives product supportability

Coordinates customer service activities with other internal functions

Assist users with computer hardware and/or software applications (e.g. website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution. Provides in-depth applications knowledge of company's products, services and/or systems

Provide support for customer technical needs, to include troubleshooting and maintaining operation of all technical equipment (wireless, telephone, CCTV, end user devices, ISP/OSP, and other networking equipment)

Operations run 24/7

Qualification

Technical supportNetwork troubleshootingTeam leadershipCCTV troubleshootingWireless communicationsAruba equipment knowledgeISP/OSP troubleshootingCustomer serviceCommunication skillsAttention to detail

Required

Bachelor's (or equivalent) with 8 - 10 years of experience and or a Master's with 6 - 8 years of experience. At least 2 years in a supervisory capacity

Has demonstrated knowledge and work history in computer support of Computer systems

Has demonstrated experience in technical support of networks/laptops/computers/printers/mobile phones

Has knowledge of network communications, to include wireless, servers, Windows, MAC, Phone systems, Audio Visual equipment and operation

Strong technical troubleshooting skills

Strong communication skills both written and oral

Lead a team of IT service technicians with varying levels of experience

A professional attitude regarding attention to detail and customer service and excellent organizational skills are required

The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship

Ability for some travel as required

Accurate and timely submission of required reports, documentation, etc