Apply on Employer Site

National Car Rental · 3 days ago

Customer Service Agent - Anchorage Airport

Anchorage, AK

Full-time

Onsite

Entry Level

$21/hr - $21/hr

2+ years exp

National Car Rental is part of Enterprise Mobility, a leading automotive rental and leasing company in North America. They are seeking a Customer Service Agent to provide friendly and efficient service during the rental car process at Anchorage International Airport.

LeisureRentalTransportation

No H1B

Responsibilities

Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both

Identifies and attends to the customer by name, verifies rental agreement and reservation

Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes

Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty

Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction

Provides all customers with undivided attention while assisting them

Prepares all rental and return documents accurately and completely

Offers all customers assistance with directions, maps, local area information and appropriate service information

Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges

Ensures that the return date and time on the rental agreement is accurate

Reviews all charges at the time of vehicle return

Prepares the Rental Agreement Folder with all required information

Qualification

Customer service experienceSales experienceHigh School DiplomaAdministrative support

Required

Must be at least 18 years old

High School Diploma or G.E.D. required

Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future