Valley Medical Center ยท 20 hours ago
Capacity Management Analyst (2025-1373)
Renton, WA
Full-time
Hybrid
Mid Level
$86K/yr - $129K/yr
3+ years expValley Medical Center is seeking a Capacity Management Analyst to support the Patient Resource Center. The role involves building, maintaining, and optimizing scheduling patterns and templates for providers within the organization, while collaborating with various stakeholders to improve scheduling performance and patient access.
Hospital & Health Care
Responsibilities
Builds, maintains, and updates the scheduling patterns and templates for all providers within the medical group for all PRC supported departments
Works collaboratively with Providers, Managers, Administrators, Medical Directors, and staff to maintain continuity of scheduling and desired outcomes for utilization management
Evaluates data to make recommendations that improve performance on Appointment Lag and Appointment Utilization while completing Master, Template, Daily, and Guided Schedule build
Maintain visit type modifiers, block types, scheduling subgroups and resources within EPIC
Programs, tests, and maintains physician/resource templates for scheduling as well as troubleshoots system issues and escalates when appropriate
Assesses overall scope of scheduling requests and deliverables to identify system impacts and estimates for level of effort
Provides proactive guidance around schedule changes and design to optimize use of provider schedules
Provides as needed training to users for system/template capabilities and developing requests/changes to schedules when appropriate for improved outcomes
Serves as the primary resource for communication to clinics for correct and right fit scheduling
Notifies scheduling team of template availability or template closure
Maintains scheduling guidelines by medical group by provider and service line
Fulfills schedule request quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques to all schedules
Adheres to Guiding Principles for ensuring all schedules meet Access guidelines and report inconsistencies as well as unauthorized use of templates
Documents/tracks and manage scheduling requests and issues reports to manager
Participates in scheduling system testing and validation
Supports new practice and physician set-up such as master schedule development, protocols, and scheduling questionnaires
Special Projects as assigned by leadership that support process improvement initiatives focused on streamlining scheduling operations and meeting organization performance goals
Other duties as assigned
Qualification
Required
Bachelor's degree required or four years of relevant experience in a similar role may replace a degree
Three years' experience in healthcare operations, capacity management, scheduling analytics, project/program management or information technology
Ability to effectively maintain positive working relationships with other departments, managers/leaders, physicians and other clinicians
Ability to develop, forecast, manage, and analyze complex reports related to patient Access
Excellent customer service skills, both written and verbal
Proficient in Microsoft Office Suite - Excel, Word, PowerPoint, Publisher, Visio
Able to maintain confidentiality
Demonstrates effective organization skills to meet deadlines
Preferred
Experience working with Electronic Health Scheduling System, EPIC preferred
Company
Valley Medical Center
Valley Medical Center is the largest nonprofit healthcare provider between Seattle and Tacoma.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michele Forgues-Lackie MBA, FACHE, FACMPE, CHFP
SVP/CFO, UW Medicine's Valley Medical Center
Liz Nolan
SVP Chief Communications & Marketing Officer
Company data provided by crunchbase