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Simmons Bank · 1 month ago

Consumer Loan Specialist I

Searcy, AR

Full-time

Onsite

Entry Level

1+ years exp

Simmons Bank is a company that values passion and customer focus. The Consumer Loan Specialist I will manage a portfolio of consumer loans and serve as the primary contact for customer inquiries, ensuring quality service and compliance with banking policies.

BankingFinanceFinancial Services

Responsibilities

Respond to customer phone calls and emails and provide quality customer service to consumer loan customers

Assist branch and call center associates with payment processing or loan questions

Resolve any problems or issues that arise with a loan efficiently and in a timely manner

Process telephone payments for consumer loan customers

Assist customers with automatic payments, payment extensions, due date changes, and various other loan file maintenance items

Logs complete and accurate notes of all correspondence with customers in the bank’s system of record

Ensure that post-closing loan exceptions are resolved within the standard timing set by bank management and policy

Adheres to loan policies and procedures with complete documented files to ensure satisfactory reviews from internal and external audits

Ability to meet individual goals and contribute in a team-oriented environment to ensure departmental and company goals are met. Sets and achieves challenging goals without direct supervision and contributes to a positive team spirit

Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training

Performs other duties and responsibilities as assigned by management