Agentic AI Conversation Designer & Analyst jobs in United States
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Public Storage · 11 hours ago

Agentic AI Conversation Designer & Analyst

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date4+ years exp

Public Storage is the largest owner and operator of self-storage facilities in the world, recognized for its exceptional work culture and career growth. The role of Agentic AI Conversation Designer & Analyst involves supporting digital transformation initiatives by designing intelligent conversational experiences and optimizing customer interactions through AI-driven automation.

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Responsibilities

Elicit and prioritize business requirements from contact center stakeholders, then map current and future-state customer journeys that leverage autonomous AI agents across voice and chat channels
Design and architect natural, multi-turn conversational experiences including dialog flows, prompts, agent personas, and tone guidelines that deliver accurate, contextual, and brand-aligned customer interactions
Translate business processes into autonomous agentic workflows by mapping business rules, dependencies, escalation paths, and defining tool/API invocation and human handoff protocols
Lead UAT and A/B testing initiatives to evaluate conversation performance, analyze user interactions and outcomes, and continuously refine dialog designs to improve accuracy, customer satisfaction, and containment rates
Partner with data teams to identify knowledge sources and integration requirements for seamless implementation

Qualification

Conversational AI platformsGenerative AI prompt engineeringConversation designBusiness analysisContact center knowledgeNatural language understandingA/B testingProcess mappingStakeholder managementWorkshop leadershipConversational ethicsDocumentationPresentation skills

Required

4+ years of experience in conversation design, UX design, business analysis, or similar role in customer experience environments
Experience with conversational AI platforms (e.g., Cognigy.AI, Google CCAI, Amazon Lex, Microsoft Bot Framework)
Proven expertise in generative AI prompt engineering with hands-on experience crafting, testing, and optimizing prompts for LLMs (ChatGPT, Claude, Gemini, etc.)
Strong understanding of LLMs and agentic workflows, including tool use, reasoning chains, and autonomous decision-making
Experience designing conversational experiences across both voice and chat modalities
Business analysis skills: requirements gathering, process mapping, stakeholder management, and documentation
Contact center or customer service domain knowledge with understanding of IVR, chat routing, escalation protocols, and service metrics
Proven ability to lead workshops and present to both technical and non-technical audiences

Preferred

Knowledge of natural language understanding (NLU), intent classification, and entity extraction
Experience with A/B testing, conversation analytics, and continuous optimization methodologies
Understanding of responsible AI principles, bias mitigation, and conversational ethics

Company

Public Storage

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Public Storage is an ideal choice for both commercial and household self-storage needs.
dateFounded in 1972
location
Glendale, California, USA
people-size5001-10000 employees
web-link
https://www.publicstorage.com/

Funding

Current Stage
Public Company
Total Funding
$2.37B
2025-09-26Post Ipo Debt· $496.33M
2025-06-26Post Ipo Debt· $875M
2024-04-09Post Ipo Debt· $1B

Leadership Team

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Chris Sambar
Chief Operating Officer
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Recent News

Venture Capital Journal
Fifth Wall raises $123.25m for new proptech fund
2025-12-25
MarketScreener
Public Storage Shares Fall After JPMorgan Downgrade
2025-12-18
MarketScreener
Transcript : Public Storage, Q3 2025 Earnings Call, Oct 30, 2025
2025-10-31
Company data provided by crunchbase