MGM Resorts International · 1 month ago
Technical Support Engineer I - MGM Grand Detroit
LV Metro Area
Full-time
Onsite
Entry Level
2+ years expMGM Resorts International is a dynamic company in the entertainment industry, seeking a Technical Support Engineer to provide innovative solutions to technical challenges. The role involves analyzing requirements, resolving issues, and collaborating with cross-functional teams to ensure successful deployment and maintenance of hardware and software systems.
GamblingHospitalityResorts
Responsibilities
Analyze hardware and software requirements for project planning and provide informed recommendations
Develop innovative solutions to complex problems, identifying non-obvious improvements to processes
Document project metrics and prepare presentations for Senior Management
Coordinate tasks and manage project deployments to meet established goals within defined scope
Collaborate with external vendors to support successful project implementation
Engage with end users before and after deployment to ensure successful product delivery
Create software automation scripts and deployment documentation
Train and lead property technicians or contingent workers during project implementation
Troubleshoot hardware and software issues on both company-supported and non-company-supported devices
Qualification
Required
High School Diploma, GED or equivalent experience
2+ years of prior relevant experience in a similar role within Information Technology
Must be willing to work varied shifts, including weekends and holidays
Analyze hardware/software needs and provide solutions for complex integration issues
Lead project deployments, coordinate with vendors, and support end users pre- and post-launch
Develop automation scripts, document metrics, and improve processes through innovation
Troubleshoot cross-platform hardware/software issues and conduct system-level testing
Create clear technical documentation and communicate effectively with non-technical users
Mentor technicians, manage tasks under tight deadlines, and thrive in fast-paced environments
Strong customer service, multitasking, and organizational skills; mechanically inclined
Familiar with scripting, QA practices, and certifications such as A+ and MCP
Preferred
Experience in hospitality or resort settings is a plus
Benefits
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Company
MGM Resorts International
MGM Resorts International is a hospitality firm that operates casinos, restaurants, and recreational resorts.
10001+ employees
H1B Sponsorship
MGM Resorts International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$3.6BKey Investors
IAC
2024-09-03Post Ipo Debt· $850M
2024-03-25Post Ipo Debt· $750M
2020-08-10Post Ipo Equity· $1B
Leadership Team
William Hornbuckle
Chief Executive Officer and President
Mark Strawn
Chief Financial Officer - Midwest Group
Recent News
2025-12-24
2025-12-24
2025-12-20
Company data provided by crunchbase