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CHI · 1 day ago

Switchboard Operator

Lincoln, NE

Contract

Onsite

New Grad, Entry Level

$15.67/hr - $22.14/hr

CHI Health Nebraska Heart is dedicated to providing leading-edge services to patients in Nebraska and northern Kansas. The Switchboard Operator is responsible for managing PBX inbound and outbound communications, ensuring patient confidentiality, and responding to emergencies while maintaining a professional demeanor.

Health CareHospitalMedicalNon Profit

Responsibilities

Answer the telephone system console in a prompt, courteous and professional manner. Transfer callers to the appropriate department, individual, or patient room

Provide patient room information to callers and visitors in such a way as to respect patient confidentiality

Maintain information pertaining to hospital events, meetings and other general information

Monitor alarms (fire, weather, etc.) and communicate emergency occurrences in accordance with established policies. Prepare a report of occurrences as necessary

Monitor and announce codes, fire alarms and weather warnings

Perform overhead paging as required to impart information and locate individuals

Maintain lists of on-call staff and physicians. Notify the proper individual(s) in response to emergencies

Call in after-hours surgical teams as directed and in accordance with procedures. Maintain a log of all calls and responses

Dispense, record, and inventory TTY/TDD, large button phones and speaker phones

Place long-distance calls for physicians, patients and visitors as deemed appropriate

Qualification

Multi-line phone systemCustomer serviceEmergency communicationOverhead pagingConfidentiality

Preferred

High school graduate or equivalent preferred

Prior multi-line phone system and customer service experience is preferred

Company

CHI

Glassdoor3.5

Catholic Health Initiatives, a nonprofit, faith-based health system formed in 1996 through the consolidation of four Catholic health systems, expresses its mission each day by creating and nurturing healthy communities in the hundreds of sites across the nation where we provide care.

Founded in 1996