Howard Community College · 1 month ago
Senior IT Support Specialist
Columbia, MD
Full-time
Onsite
Mid, Senior Level
$63K/yr - $84K/yr
5+ years expHoward Community College (HCC) is an exciting place to work, learn, and grow! The Senior IT Support Specialist is responsible for providing support for college technology, assisting students, staff, and faculty, and overseeing technology operations at various sites while ensuring effective use of computing resources.
Higher Education
No H1B
Responsibilities
Provide support, guidance and direction on configuration management issues for remote campuses
Support faculty, staff, and students in the use of computing equipment and software
Support faculty and staff with mobile device wireless configurations and cellphone activation/setup
Troubleshoot and diagnose technology problems including computers, printers, software and phones
Coordinate repair, installation or replacement of equipment and software
Maintain parts, equipment, and software inventory
Evaluate, recommend and test technology equipment and software
Deploy system images using Microsoft Deployment Toolkit (MDT) and Microsoft Configuration Manager
Package and deploy software using end point management solutions
Deploy, manage and configure printer settings utilizing a printer server management tool
Manage administrator right escalation using privilege management tools
Diagnose and assist in resolving network connectivity problems including telephone and data cabling throughout the college campuses and the Metropolitan Area Network
Update accounts and permissions in an Active Directory environment
Provide support for HCC’s labs including dental (HIPAA), cyber security, nursing, Allied Health, and esports
Remediate software vulnerabilities
Manage various contractors as needed
Develop and provide training for staff, faculty, and students
Coordinate work for part-time interns and volunteers
Account for all work in an ITSM ticketing platform, including status, resolution and time worked
Document, maintain and improve processes and procedures
Work with college departments, customers and Howard County Economic Development Authority to integrate and support technology
Provide Canvas admin and help desk support
Coordinate and consult with the Center for Learning Excellence regarding Canvas
Perform other duties as assigned
Qualification
Required
Bachelor's degree
5 years of experience
Preferred
Bachelor's degree in Information Systems and/or AAS degrees with Information Technology emphasis, or 5 years of system management
Knowledge of server performance monitoring systems
Knowledge of Microsoft Configuration System
Knowledge of Microsoft System Center
Knowledge of Networking, specifically related to TCP/IP network stack
Knowledge of storage technologies, i.e. SAN/NAS
Knowledge of Microsoft Desktop and Server Operating Systems
Knowledge of imaging process using Imaging software
Knowledge of Virtualized Environment, including software virtualization
Knowledge of Dell Servers and Workstation Equipment
Knowledge of Microsoft SQL Server Administration
Knowledge of programming languages (PowerShell, Vbscript, Perl)
Benefits
Competitive salaries
Excellent medical and dental selections
Tuition reimbursement
Paid leave programs
The Pension, which requires a 7% employee contribution
The ORP, a 403(b) with a 7.25% employer contribution only
Company
Howard Community College
Since 1970, Howard Community College (HCC) has been a preferred college choice for students and families in Howard County, Maryland.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$3.46MKey Investors
U.S. Department of EducationTruist FoundationMaryland Department of Labor
2025-11-21Grant· $2.2M
2024-11-07Grant· $0.05M
2024-10-17Grant· $0.15M
Leadership Team
Minah Woo
Vice President of Workforce, Innovation, and Strategic Partnerships
Alan Nettles, M.S.
ENGLISH COMPOSITION ADJUNCT INSTRUCTOR
Recent News
Howard Community College
2025-10-30
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2025-10-23
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2025-09-12
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