Shaw Industries ยท 4 hours ago
Technical Support Representative II/III (Flooring Installation)
Dalton, GA
Full-time
Hybrid
Mid, Senior Level
5+ years expShaw Industries is a leader in flooring and surface solutions, looking for a Technical Support Representative III for their commercial and residential businesses. This role involves providing technical support for flooring installations, engaging with customers, and ensuring high-quality service through training and problem-solving.
Home ServicesLogisticsManufacturingShippingTextilesTransportation
Responsibilities
Industry leading expertise in the installation of commercial and residential flooring products in a highly professional manner, and able to engage customers in all applicable end use environments. Knowledgeable in commercial or residential flooring products from both the product characteristics and installation requirements
Ability to support sales reps with projects providing technical support on product, installation, and performance
Support business on job starts
Serve as an inspector for field project situations, ability to analyze and offer solutions to problems; make recommendations for corrective action; and when required, demonstrate the solutions in front of the customer. Preparation of inspection reports, product reviews, and other related documents must be submitted/filed promptly
Where possible, approach all field situations as training opportunities to not only resolve the situation at hand but to leave behind knowledgeable resources capable of resolving future issues
Familiarity with and able to discuss the most advanced installation techniques in detail and defend those opinions both verbally and in writing in potentially difficult situations
Support training efforts, and sales events with customers and sales associates on product and installation methods
Willingness to cross train to obtain product and installation knowledge of all flooring products in support of the total field services effort of Shaw Industries. Train Level 1 & 2 Tech Reps to help maintain industry leading talent on our team
Planning and supervising test installations; assist R & D and corporate quality in development of new products
Where possible identify and recommend local resources capable of assisting the field service effort
Must be able to schedule travel and coordinate appointments with customers, etc
Follow Shaw Travel and Departmental procedures and be a good steward of resources
Qualification
Required
High School diploma or GED
Must have a minimum of 5 years of Commercial Flooring installation experience
Extensive understanding of commercial and residential resilient installation processes, methods, tools, and techniques
Must have adequate public speaking, teaching, and training skills
Have the ability to interact with a broad range of audiences, both verbally and written, to include customers, installers, sales personnel, general contractors, etc
Must possess leadership abilities, exemplify professionalism, and maintain confidentiality of sensitive issues between departments and information considered proprietary
Must be self-motivated, have good organizational and time management skills
Ability to work varying hours/days based on the need of our customer
Must be adaptable and willing to accommodate sudden changes in schedule
Must be able to travel by car and air unassisted
Must be able to work in a plant environment near automated equipment that includes standing, stooping, and/or sitting for extended periods of time
Must be able to lift and carry up to 100 pounds
Must be able to determine pattern repeats, color variations, and shade variations
Preferred
Sheet goods, heat welding, and flash coving
Carpet installation experience
Professional certifications
Benefits
Health, Dental, and Vision Insurance
Health Savings Account
Shaw Family Health and Dental Centers
Behavioral and Mental Health Support
Paid Time Off
Bereavement and Holiday Pay
Paid Parental Leave and Leave of Absence Pay
Employee Discounts
Wellness Incentive Program
Career Development & Education Assistance
401 (k) Retirement Savings Plan
Disability & Life Insurance
Financial and Retirement Planning
Medical & Social Security Assistance
And more.
Company
Shaw Industries
Shaw Industries Group, Inc.
10001+ employees
H1B Sponsorship
Shaw Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2022 (1)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2001-01-08Acquired
Leadership Team
J
Jim Kirkpatrick
Executive Vice President and CFO
Recent News
2025-11-12
Company data provided by crunchbase