Simmons Bank · 1 month ago
Collection Specialist II
Little Rock, AR
Full-time
Onsite
Mid Level
3+ years expSimmons Bank is committed to customer focus and maintaining a financially sound loan portfolio. The Collection Specialist II is responsible for managing calls with delinquent customers, processing loan payments, and ensuring compliance with regulations while assisting customers with their financial obligations.
BankingFinanceFinancial Services
Responsibilities
Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency
Processes, distribute, and posts consumer loan payments
Completes file maintenance on consumer loans
Processes telephone payments to corporate office for reconciliation
Counsels customers concerning financial obligations and offer suggestions and alternatives
Logs accurate notes of account status and collection efforts in the bank’s system of record
May be required to work hours outside of the typical 8-5 workday for collection efforts
Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
Perform other duties and responsibilities as assigned, including, but not limited to, training new associates and managing Consumer Collections general inbox
Qualification
Required
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to read, analyze and interpret financial report and/or legal documents
Ability to write simple correspondence
HS Diploma/GED
3-5 years collections experience required and/or ability to perform Essential Duties and Responsibilities
Must possess excellent telephone and customer service skills
Must have good oral and written communication skills
Must be proficient in Microsoft Office products
Must maintain punctual and regular attendance
Must present a friendly, professional image and conduct
MS Word, Outlook, Excel, Jack Henry Platform
Company
Simmons Bank
Simmons Bank serves customers through its rock-solid commitment to integrity, excellence, collaboration, and growth.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$625.09MKey Investors
Eosera
2025-09-09Post Ipo Debt· $325M
2025-07-22Post Ipo Equity· $300.07M
2024-10-15Grant· $0.01M
Leadership Team
Daniel Hobbs
Chief Financial Officer
Chris Van Steenberg
Executive Vice President, Chief Operating Officer
Recent News
2026-01-21
Talk Business & Politics
2026-01-16
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