American Roll-On Roll-Off Carrier Group ยท 2 months ago
(US) Customer Service Representative
Ponte Vedra Beach, Florida, United States
Full-time
Onsite
Mid Level
3+ years expAmerican Roll-On Roll-Off Carrier Group (ARC) is the leading U.S.-flag roll-on roll-off ocean carrier providing logistics solutions. They are seeking a Customer Service Representative to deliver professional customer service, handle booking requests, and resolve cargo-related issues.
LogisticsSupply Chain Management
Responsibilities
Process customer booking requests
Ensure systems are updated with correct rating to facilitate documentation and billing
Handle cargo coordination; track & trace cargo
Process hazardous material documentation
Reconcile preload and post lost lists and create reports to meet contractual obligations
Trouble shoot and resolve customer, port and vessel cargo port issues
Qualification
Required
Minimum of 3 years in a customer service role
Proficient verbal and writing communication skills in English
Intermediate to advanced Microsoft Office skills with a focus on MS Excel
Benefits
Health coach
Financial coach
Free online courses
Discounts on higher education online courses through our Employee Assistance Program site
Company
American Roll-On Roll-Off Carrier Group
American Roll-On Roll-Off Carrier Group (ARC Group) is a Florida-based organization specializing in transportation, shipping and logistics.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jordan Pass
Chief Officer
Robert Cameron Laird
Chief Officer
Recent News
2025-06-11
Company data provided by crunchbase