The AME Group ยท 1 month ago
Customer Support Specialist / Client Success Coordinator
Vincennes,IN,US
Full-time
Onsite
New Grad, Entry LevelThe AME Group is a leading Managed IT Service Provider that emphasizes a people-first culture focused on innovation and collaboration. They are seeking a Customer Support Specialist / Client Success Coordinator to build strong relationships with clients, provide personalized support, and ensure customer satisfaction through excellent service.
Information Technology
Responsibilities
Build strong relationships with clients, serving as their main point of contact
Understand clients' objectives, challenges, and preferences to provide personalized support
Provide client support during the onboarding process
Monitor client accounts and usage, proactively identifying and addressing issues or opportunities
Provide excellent customer service, responding to client inquiries and resolving issues promptly
Qualification
Required
Excellent written and verbal communication skills
Strong positive phone presence and ease with conversation
Being a self-starter with the ability to work with minimal supervision
Strong problem solving skills
Proficient with Microsoft Suite of products
Ability to handle multiple situations with calmness and professionalism
Ability to multi-task and manage time efficiently
Ability to be reliable and organized
Preferred
Previous experience in Customer Support, Administrative, or a related role
Benefits
Excellent benefits package
Company
The AME Group
The AME Group is a privately held company that provides technical support and information technology services.
Founded in 1985
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Vance Olson
Retired
Company data provided by crunchbase