Converge (YC S23) · 1 month ago
Technical Customer Success Manager #2
New York, NY
Full-time
Onsite
Senior Level
$155K/yr - $217K/yrConverge is a company focused on building a Growth OS to help DTC Growth teams optimize their marketing efforts. They are seeking a senior Technical Customer Success Manager to provide expert support throughout the customer lifecycle, driving customer success and retention while maximizing product adoption.
AdvertisingAnalyticsE-CommerceSoftware
Responsibilities
Be a marketing measurement expert: Advise customers on attribution, conversion tracking, and reporting strategies, positioning yourself as a trusted technical partner
Technical support: Investigate and resolve conversion tracking and attribution issues reported through all channels, including email, Slack and in-app
Onboard new customers: Own the customer onboarding end-to-end, driving them from initial implementation to real and lasting success
Drive renewals: Take full ownership of renewal conversations, mitigating churn risk and implementing proactive retention strategies
Champion customer needs: Surface trends and insights from collected customer feedback to the team at large to inform product roadmap
Activate: Maximize the adoption of our product features and provide proactive, regular recommendations to get more out of the platform
Expand customer contracts: Identify and execute expansion opportunities to increase account value
Lead strategic projects: Improve the support experience and feature adoption
Qualification
Required
Be a marketing measurement expert: Advise customers on attribution, conversion tracking, and reporting strategies, positioning yourself as a trusted technical partner
Technical support: Investigate and resolve conversion tracking and attribution issues reported through all channels, including email, Slack and in-app
Onboard new customers: Own the customer onboarding end-to-end, driving them from initial implementation to real and lasting success
Drive renewals: Take full ownership of renewal conversations, mitigating churn risk and implementing proactive retention strategies
Champion customer needs: Surface trends and insights from collected customer feedback to the team at large to inform product roadmap
Activate: Maximize the adoption of our product features and provide proactive, regular recommendations to get more out of the platform
Expand customer contracts: Identify and execute expansion opportunities to increase account value
Lead strategic projects: Improve the support experience and feature adoption
Have strong martech experience: Google Tag Manager, Meta Events Manager, Google Consent Mode and other pieces of the martech stack have no secrets for you
Are curious and technical: You love understanding complex products deeply. Bonus points if you already love JS debugging, sifting through network requests or reasoning over attribution logic
Thrive in ambiguity: You enjoy building processes from scratch and figuring things out without a playbook
Are commercially minded: You know how to uncover customer needs and tie solutions to real business value
Have advertising experience: You speak the language of a growth team, and have experience with Ads Managers, attribution and creative strategy
Benefits
Private health, dental, and vision insurance.
Pension & 401k contributions.
Company
Converge (YC S23)
Converge is an all-in-one data platform for paid customer acquisition.
Founded in 2022
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$6.1MKey Investors
Y Combinator
2025-02-06Series Unknown· $5.6M
2023-09-06Pre Seed· $0.5M
Leadership Team
Jérôme Billiet
Co-Founder
Thomas Holvoet
Co-Founder and CTO
Recent News
Company data provided by crunchbase