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Nova Biomedical · 1 month ago

Senior Field Support Engineer - Atlanta, GA

Baton Rouge, LA

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $100K/yr

Nova Biomedical is a global leader in osmolality testing and biotechnology, dedicated to advancing patient care and scientific discovery. The Senior Field Support Engineer will be responsible for meeting the daily service maintenance and repair needs of customer equipment, establishing relationships with customers, and performing necessary administrative duties.

BiotechnologyHealth CareManufacturing

H1B Sponsor Likely

Responsibilities

Onsite and remote training, installation, maintenance, and qualifications on Advanced Instruments equipment

Complete and manage Pharmaceutical IQOQ/ yearly OQ and Clinical Validations

Completing Preventative Maintenance and field modifications in certain time frames

Ordering and managing car stock inventory

Troubleshooting mechanical/electrical issues and basic understanding of application issues

Scheduling of installation, PMs, repairs, and other field events

Perform phone support and triage technical support issues on an occasional basis (about once every 2 months)

Keeping up to date on administrative responsibilities such as maintaining service records and providing service reports in a timely manner

Maintaining daily communications/ scheduling with customers to ensure resolution and proper follow-up

Utilizing the escalation process to resolve customer service delivery issues

Maintaining tools and test equipment and ensuring they are properly calibrated

Identifying and working with Sales for opportunities such as new service contracts, contract renewals and sales system

Working as a member of a larger team but independently managing territory to provide efficient service to all accounts within assigned area

The ability to lift and carry a toolbox that can weigh up to 50 lbs

Adhering to current regulatory requirements to include, but not limited to, HIPPA, OSHA and FDA

Qualification

Biomedical EngineeringMechanical TroubleshootingElectrical TroubleshootingCustomer ServiceField Service ExperienceComputer SkillsAnalytical SkillsEthicalInterpersonal SkillsCommunication SkillsTime ManagementProblem SolvingAttention to DetailTrustworthy

Required

Experience in the medical device industry preferred

Experience interfacing with both internal team members and external customers as part of a solution-based service process

Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

Experience troubleshooting and responding to customer concerns

Proven record of being reliable and accountable for all aspects of their job

Proficient level of computer skills including MS Word, Excel, Outlook, Salesforce, and Teams

Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner

Ability to work in a fast-paced, self-directed, entrepreneurial environment

Resourceful, with the ability to work independently and learn on the go

Strong time management skills

Ability to adapt to changing circumstances

Decision-making, problem resolution and creative thinking skills

Attention to detail

Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment

Ethical and trustworthy

Bachelor's degree, Biomedical Engineering, Electrical Engineering, Electrical Engineering Technology, equivalent military experience or associate's degree in biomedical Equipment Technology

A valid driver's license and good driving record are required

Ability to get a rental car

Passport and ability to travel to Canada and Europe

Ability to travel on short notice and stay overnight

Benefits

Flexible Medical, Dental, & Vision Coverage

Competitive 401k company match

Bonus Program, Generous PTO and paid holidays

Generous Tuition reimbursement

Hybrid and flexible work arrangements (job specific)

Professional development, engagement and events

Company marketplace for lunch and snacks! (location specific)

Company subsidized cafeteria (Waltham)

Company

Nova Biomedical

Nova Biomedical develops, manufactures, and sells advanced technology blood testing analyzers and diagnostic products.

Founded in 1976

Waltham, Massachusetts, USA

1001-5000 employees

https://www.novabiomedical.com/

H1B Sponsorship

Nova Biomedical has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (6)

2023 (9)

2022 (3)

2021 (2)

2020 (8)