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SpaceX · 2 weeks ago

Customer Support Associate, Bilingual - Korean (Starlink)

Bastrop, TX

Full-time

Onsite

Entry Level

1+ years exp

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. As a Customer Support Associate for Starlink, you will be responsible for triaging and resolving customer issues, ensuring an exceptional experience for users of the satellite internet service.

Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX

Provide technical support to customers using hardware, software, and network expertise

Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business

Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues

Create and maintain an internal knowledge base and help center collateral

Qualification

Customer support experienceTechnical aptitudeBilingual - KoreanProblem-solving skillsCommunication skillsAttention to detailActive listeningTime management

Required

High school diploma or equivalency certificate

1+ years of experience in a front-line customer support role

Fluent in English and Korean

Must be available to work scheduled shifts, including holidays

Must be available to work overtime hours and/or weekends as needed

This is not a remote position and will require relocation if not already local to the Bastrop, TX area

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State

Preferred

Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it

Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations

Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive

Strong attention to detail and time management skills. You take pride in your craft

Willingness and ability to flex weekend and night shift hours as needed to support our growth

Experience in a training, learning and development, analytics, service design, vendor management, or content management role

Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment

Technical aptitude - experience with networking, hardware troubleshooting, software development, etc