Kargo · 1 month ago
Field Operations Technical Program Manager
United States
Full-time
Remote
Mid Level
3+ years expKargo is a company focused on connecting the physical world of freight with digital management solutions. The Field Operations Technical Program Manager will lead the deployment of hardware systems, coordinate installations, and resolve technical issues while collaborating with various teams to enhance logistics operations.
Computer VisionFreight ServiceIndustrial AutomationLogisticsSupply Chain Management
Responsibilities
Plan, schedule, and coordinate installations, upgrades, and service visits across customer sites
Lead deployments of Kargo’s hardware systems, working side-by-side with field technicians, contractors, and customer personnel
Review site surveys, evaluate mounting locations, identify power/network constraints, and document install requirements
Serve as the first technical responder for in-field issues, escalating to Hardware, Product, or Software teams as needed
Diagnose mechanical, electrical, optical, or network-related problems with devices and ensure timely resolution
Maintain and improve field reliability by identifying recurring issues and driving root-cause analyses
Collaborate with Sales, and Executive teams on timelines, readiness, and customer expectations
Coordinate with customers remotely and on-site to plan installation windows, schedule maintenance visits, and communicate status updates
Provide clear technical explanations, constraints, and requirements to customer facilities teams and IT organizations
Maintain detailed installation documentation, troubleshooting guides, and field playbooks
Track deployments, assets, issues, and resolutions using Jira (or similar tools)
Continuously improve installation workflows, field diagnostics, and operational processes
Travel up to 50%, including short-notice trips
Ability to work non-standard hours (night shifts, weekends, holidays) when customer access or operational constraints require it
Comfort working in industrial environments (warehouses, docks, yards, cold storage, etc)
Qualification
Required
Bachelor's degree in a technical discipline (engineering, robotics, computer science, etc)
3+ years of experience supporting, deploying, or maintaining industrial equipment, robotics systems, vehicles, automation hardware, or similar
Experience tracking many different projects, assets, and issues at the same time
Strong communication and documentation skills for coordinating with contractors and communicating with customers
Strong hands-on troubleshooting skills across mechanical, electrical, and optical systems
Proficiency using command-line tools (Linux CLI, PowerShell, SSH, etc)
Experience working in warehouse, factory, or industrial environments
Travel up to 50%, including short-notice trips
Ability to work non-standard hours (night shifts, weekends, holidays) when customer access or operational constraints require it
Comfort working in industrial environments (warehouses, docks, yards, cold storage, etc)
Preferred
Strong hands-on troubleshooting skills across mechanical, electrical, and optical systems (experience in all three is preferred)
Experience deploying networked IoT or computer vision systems in the field preferred
Experience with Jira or similar tools for tracking assets, issues, and installations preferred
Comfort working in early-stage startup environments with evolving tools and processes preferred
Company
Kargo
Kargo is an industrial AI technology company focused on optimizing warehouse logistics by integrating AI with manual processes.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$91.4MKey Investors
AvenirMatter Venture PartnersSozo Ventures
2025-12-22Series B· $42M
2025-06-06Series Unknown· $18.4M
2023-01-01Series Unknown
Leadership Team
Sam Lurye
Founder & CEO
Recent News
2025-12-26
Venture Capital
2025-12-24
thesaasnews.com
2025-12-24
Company data provided by crunchbase