Integra Partners · 1 month ago
Bilingual Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$19/hr - $19/hrIntegra Partners is a leading national durable medical equipment, prosthetic, and orthotic supplies network administrator. They are seeking dynamic individuals to join their call center as Bilingual Customer Service Representatives, responsible for managing inquiries from external partners and patients while ensuring a best-in-class client experience.
Health CareHospital
Responsibilities
Managing our Spanish-speaking patient, health plan or healthcare providers needs by telephone or email
Routing health plan representatives and providers to appropriate internal resources
Handle and resolving customer questions and/or issues
Routing fax and mail correspondence to appropriate resource
Answering on average 50 – 60 calls per day
Maintaining a 90% or higher quality assurance score on calls
Keeping all email turnaround time to one (1) day or less
Qualification
Required
High School diploma required or equivalent
Exceptional communication skills – verbal and written / English and Spanish fluency (verbal and written) is a must
Computer skills – Microsoft Word, Excel and ability to type 45 wpm
Highly detail oriented with an emphasis on accuracy
Maintains an attitude of responsibility, ownership and accountability
High energy and passion
Customer / Client Focused
Have a pleasant telephone personality
Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
Passion for your work and the mission of the company
Motivated and able to work independently within a fast paced, team environment
Must follow policies regarding attendance and punctuality
Ability to work overtime as required
Preferred
Prior experience in a call center preferred
Healthcare / DME O&P experience preferred
Benefits
Competitive compensation and annual bonus program
401(k) retirement program with company match
Company-paid life insurance
Company-paid short term disability coverage (location restrictions may apply)
Medical, Vision, and Dental benefits
Paid Time Off (PTO)
Paid Parental Leave
Sick Time
Paid company holidays and floating holidays
Quarterly company-sponsored events
Health and wellness programs
Career development opportunities
Company
Integra Partners
Integra Partners is a hospital & health care company providing medical equipment.
Founded in 2006
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dominic Paniccia
CEO and President
Michael D.
Vice President of Network Expansion and Partnerships
Recent News
2026-01-09
2024-12-16
2024-10-30
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