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The Cary Company · 1 month ago

Account Manager - Charlotte

Charlotte, NC

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $60K/yr

The Cary Company, a premier provider of packaging and industrial supplies, is seeking an ambitious Account Manager to support their Inside Sales Team. This role involves ensuring customer success, driving repeat business, and maintaining organized customer records while collaborating with various teams to enhance customer satisfaction.

IndustrialManufacturingPackaging ServicesWholesale

Responsibilities

Ensure customer success and service efficiency by responding to customer inquiries, providing product information and quotes, and resolving issues promptly and professionally

Help drive repeat business by making exceptional quality of service a high priority, responding promptly and professionally to customer inquiries via phone and email, and by identifying upsell and cross-sell opportunities

Attain new customers by understanding customer needs, expectations, and business goals

Recommend new products or services by keeping abreast of product offerings, industry trends, and market competition

Maintain accurate and organized customer records in the CRM program

Be a forward thinker by continuously seeking opportunities to enhance customer satisfaction and loyalty

Remain organized when sending quotes, following up, closing sales

Be goal-oriented and driven by meeting and exceeding individual and team sales targets and KPIs

Deliver a favorable and seamless customer experience by collaborating with customer service, logistics, accounting, marketing, and warehouse teams

Qualification

CRM software proficiencyCustomer service experienceCommunication skillsNegotiation abilitiesProblem-solving abilitiesMicrosoft Office SuiteMultitaskPackaging materialsBilingual in Spanish/EnglishDetail-orientedOrganizational skillsTime management