Member Success Support Administrator jobs in United States
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Leading Real Estate Companies of the World · 1 month ago

Member Success Support Administrator

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Leading Real Estate Companies of the World is seeking a Member Success Support Administrator to provide operational and administrative support for the Member Success team. The role involves coordinating onboarding logistics, managing CRM accuracy, and producing reports to ensure a consistent membership experience.

Real Estate

Responsibilities

Coordinate onboarding/offboarding checklists, welcome materials, credentials, and handoffs to programs (LeadingRE, LPI, Mayfair, Aventure)
Prepare renewal notices, tracking sheets, and exclusivity maps; route agreements for signature (DocuSign/Adobe Sign) and archive fully executed copies
Maintain member records, contact roles, and service notes; update changes (ownership, branding, territories)
Ensure CRM accuracy: accounts/contacts, health fields, activities, next steps; dedupe and enforce naming conventions
Manage TEAMS folders, templates, SOPs, and collateral; keep current versions visible and searchable
Log and track tickets/requests; uphold SLAs and escalate risks to regional leads
Produce weekly/monthly dashboards (retention, ARPA signals, adoption, onboarding time, ticket SLAs, data completeness)
Draft routine member communications (notices, reminders, invitations) using approved templates
Support meeting logistics: calendars, agendas, notes, and follow-up tasks (QBRs, workshops, showcases)
Assist with webinars, regional meetups, and developer/showcase activities (invitations, attendance lists, materials)
Coordinate with Marketing/Comms to collect success stories, testimonials, and PR opportunities

Qualification

CRM (HubSpot)Office productivity toolsTEAMS/SharePointE-signature platformsContract routingOrganizationReal estate experienceData privacy awarenessAttention to detailCommunication skills

Required

2–4+ years in administrative support, customer/member operations, or coordinator role
High attention to detail, strong organization, and dependable follow-through
Comfortable with CRM (HubSpot), Office productivity tools, and TEAMS/SharePoint
Experience with e-signature platforms and basic contract routing
Clear written/verbal communication; service-oriented and calm under pressure
Confidentiality and data-privacy awareness required

Preferred

Real estate or professional network experience helpful

Company

Leading Real Estate Companies of the World

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Leading Real Estate Companies of the World is an Illinois-based community of global real estate firms.
dateFounded in 1997
location
Chicago, Illinois, USA
people-size51-200 employees
web-link
http://leadingre.com

Funding

Current Stage
Growth Stage

Leadership Team

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Robin LaSure
Vice President Global Communications
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Recent News

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LeadingRE and Keeping Current Matters Partner to Deliver an Exclusive Insights and Marketing System for Members
2026-01-20
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Leading Real Estate Companies of the World® adds Brytecore to Solutions Group Program
2025-12-17
Portugal News
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2025-11-01
Company data provided by crunchbase