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Cielo Talent · 1 month ago

Client Services Manager - Onsite

Charlotte, NC

Full-time

Onsite

Senior Level

5+ years exp

Cielo Talent is the world's leading Talent Acquisition Partner, dedicated to providing a better talent experience through innovative solutions. They are seeking a Client Services Manager to lead a team of recruiters, ensuring exceptional service delivery to clients and building strong relationships with key stakeholders.

ConsultingHuman ResourcesOutsourcingRecruitingSkill Assessment

Responsibilities

Lead a high performing team to provide high quality services focused on exceeding the expectations of clients

Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps

Provide leadership and coaching to direct reports

Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. Provide in the moment feedback

Complete performance management processes, including providing feedback and proactively addressing gaps

Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning

Showcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure

Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients

Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others

Directly works with Recruiters and hiring leaders to foster relationships and build trust

Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals

Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies

Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate

Support recruitment process needs of clients

Leverage shared delivery resources effectively

Maximize the use of Cielo resources to meet goals

Responsible for Cielo-specific metric reports and P&L management

Drive standardization, continuous improvement and consistency of processes and procedures

Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives

Other duties as assigned

Qualification

Talent AcquisitionRecruitment TechnologiesTeam LeadershipMicrosoft Office SuitePerformance ManagementCoachingCommunication SkillsRelationship Building