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Siemens Healthineers · 1 month ago

Software Installation Engineer- Southeast United States

Atlanta, GA

Full-time

Onsite

Entry Level

$58K/yr - $87K/yr

1+ years exp

Siemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Software Installation Engineer will be responsible for executing software installations and upgrades, ensuring customer IT infrastructure meets installation requirements, and providing excellent customer service.

Health CareHealth DiagnosticsMedicalMedical Device

No H1B

Responsibilities

Executes the installation of a technical discipline at the installation site

Performs highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed

Works with physical and virtual environments, operating systems, databases and other software and networking technologies

Reviews scope of work for assigned tasks to ensure all hardware and software components are available

Reviews customer IT infrastructure and project plans to ensure they meet documented installation requirements

Completes all necessary task documentation to meet Varian’s Quality processes and procedures

Maintains customer system inventories using Site Equipment Configuration documentation or equivalent

Keeps current on Varian products and technologies through both internal and external training and certification

Creates and maintains an account with VCS (Vendor Credentialing System)

Teams with project management, local service and hardware installation teams to provide World Class Customer Service

Requires limited direct supervision

Performs upgrades and new installations as well as team leader duties on small to medium scale software projects

Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions

Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions

Report by means of FSR’s, time sheets, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities is available

Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian’s Quality processes and procedures

Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner

Attend planning calls and provide technical input as needed. Advise customers on where to find Customer Technical Bulletins, Release Notes and related product information and why these documents are important

Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner

Advise less experienced Installation Representatives in technical matters

Qualification

Microsoft server operating systemsNetworking techniquesCitrixVMWareCustomer serviceDocumentation skillsProficient computer usageBusiness toolsFluency in EnglishInterpersonal communication

Required

Proficient computer usage and debugging skills

Knowledge of and sound professional experience with Microsoft based server operating systems

Customer focused attitude

Articulate and skilled in interpersonal communication

Fluency in the local language and in English, both written and spoken

Comprehensive knowledge of networks and networking techniques

Functional knowledge of Citrix and VMWare technologies

Familiar with business tools such as Microsoft Word, Excel, SharePoint and time reporting systems

Associate Degree or equivalent experience

1-3 years of directly related and transferrable experience

Position must have full access to VMS client sites to perform the essential functions of this position

Must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position

Proof of valid identification (photo, driver's license, SSN)

Criminal background checks

Drug screens

Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)

Annual TB testing

Healthcare trainings

Qualified Applicants must be legally authorized for employment in the United States

Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Company

Siemens Healthineers

Glassdoor4.1

Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.

Founded in 1847

Malvern, Pennsylvania, USA

10001+ employees