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Bioventus · 1 day ago

Customer Service Specialist (USX)

Memphis, TN

Full-time

Onsite

Mid Level

3+ years exp

Bioventus is dedicated to developing their people and fostering a diverse team to help patients lead active lives. The Customer Service Specialist role involves providing superior customer service in a call center environment, assisting patients and healthcare professionals with order entry and problem resolution.

Health CareHealth DiagnosticsMedical Device

Growth Opportunities

Responsibilities

Enters orders for customers and sales force using an on-line order entry system. Continually verifies the accuracy of all data entered in the system and maintain records from all patient and customer interactions

Communicates regularly with patients to trouble shoot issues (product, shipping, pricing) and provides resolution in order to restore confidence in our products and services

Coordinates/initiates product complaints by collecting and documenting data from the patient to determine if the issue is a compliant or a service request. Escalates complaints to proper personnel for resolution. Issues RGAs for product returns. Prepares packaging materials, FAA documents for dangerous goods, and any other materials for returning product

Performs necessary inventory computer transactions to move, issue and transfer inventory for shipment, and billing and/or internal charges

Process product sample request per established sample program procedures

Follow departmental procedures for ACD system availability

Other duties will be assigned such as handling FedEx non-deliverables, Exogen unknown returns, serial number swaps, call statistics, servicing issues, various reporting and other daily responsibilities and projects

Qualification

Customer service experienceOrder entry systemSAP experienceCall center experienceMS Office software

Required

High school education

Minimum 3 years successful customer service/customer contact experience involving problem resolution and order entry using an on-line computer terminal