Apply on Employer Site

Hilcorp · 8 hours ago

25-603.B1 - IT Support Analyst

Anchorage, AK

Full-time

Onsite

Mid Level

3+ years exp

Hilcorp is a company focused on providing IT support solutions. The IT Support Analyst will assist employees and contractors with all levels of IT support services, including help desk and system administration, while maintaining user confidence and corporate assets.

EnergyIndustrialOil and Gas

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Assists users with hardware, software, and networking problems, triaging issues and requests as they are reported via phone, ticketing system, walk-up, IM and email

Configure new computers and upgrade existing computers

Supports audiovisual technology throughout the enterprise

Provide corporate executive support in a professional and expedient manner

Provide user administration using internal tools and administration platforms including Windows Servers, Active Directory, MS Exchange, Azure Admin Portal and other enterprise application admin tools

Installs new and existing software, maintaining support documentation articles to ensure knowledge transfer with peer support teams and staff

Assists peer infrastructure and Security teams with troubleshooting function to solve problems with network hardware and software at desktop level

Perform other support functions as directed by the Helpdesk Manager and other IT management

Analyze and resolve application issues for industry applications such as Aries, Petra, SMT, I.H.S data analysis, etc

Use of IT ticketing system for documenting, troubleshooting and communication with requestors, taking ownership of issues from request to resolution

Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential

Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations

Contributes to team effort by accomplishing related results as needed

Adheres to the company’s values – integrity, ownership, urgency, alignment and innovation

Supports company vision and mission

Adheres to established work schedule, attendance standards and is punctual to work and meetings

Other duties as assigned by management

Qualification

Windows desktop operating systemsCustomer supportMicrosoft OfficeWindows server administrationAudiovisual technology supportOilGas applicationsInterpersonal skillsProblem-solvingTime managementAttention to detail

Required

Minimum of three (3) years of hands-on experience in information systems, preferably within the oil and gas industry, with a strong emphasis on customer support

Solid understanding of desktop computers, printers, audiovisual components, and general office applications

Strong interpersonal skills to effectively communicate with individuals at all levels of the company

Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy

In depth understanding of Windows desktop operating systems and utilities

Basic understanding of Windows server operating systems, administration and utilities

Ability to establish priorities, meet deadlines, and concentrate on detailed information in a fast-paced demanding work environment

Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public

Ability to complete multiple, diverse tasks of differing priorities

Proficiency in the use and application of the following software: Microsoft Office (Excel, Word, PowerPoint, and Outlook with emphasis on Outlook and Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices

Required: High school diploma or GED equivalent

Preferred

Working knowledge of oil and gas industry applications such as Aries, Petra, IHS, SMT, etc

Preferred: Bachelor's Degree from an accredited four-year university or college with a degree in information technology, management information services, computer science, or a closely related field

Company

Hilcorp

Glassdoor3.8

Hilcorp Energy Company was founded in 1989 with the vision of being the premier independent energy company in America.

Founded in 1989

Houston, Texas, USA

1001-5000 employees

http://www.hilcorp.com

H1B Sponsorship

Hilcorp has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)