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CommonSpirit Health · 1 month ago

Switchboard Operator

Lincoln, NE

Contract

Onsite

New Grad, Entry Level

$15.67/hr - $22.14/hr

CommonSpirit Health is dedicated to providing quality healthcare services, and they are seeking a Switchboard Operator to manage inbound and outbound communications. The ideal candidate will handle calls professionally, maintain patient confidentiality, and monitor emergency communications.

Health CareMedicalNon Profit

Responsibilities

Answer the telephone system console in a prompt, courteous and professional manner. Transfer callers to the appropriate department, individual, or patient room

Provide patient room information to callers and visitors in such a way as to respect patient confidentiality

Maintain information pertaining to hospital events, meetings and other general information

Monitor alarms (fire, weather, etc.) and communicate emergency occurrences in accordance with established policies. Prepare a report of occurrences as necessary

Monitor and announce codes, fire alarms and weather warnings

Perform overhead paging as required to impart information and locate individuals

Maintain lists of on-call staff and physicians. Notify the proper individual(s) in response to emergencies

Call in after-hours surgical teams as directed and in accordance with procedures. Maintain a log of all calls and responses

Dispense, record, and inventory TTY/TDD, large button phones and speaker phones

Place long-distance calls for physicians, patients and visitors as deemed appropriate

Qualification

Multi-line phone systemCustomer serviceEmergency communicationOverhead pagingConfidentiality

Preferred

High school graduate or equivalent preferred

Prior multi-line phone system and customer service experience is preferred

Company

CommonSpirit Health

Glassdoor3.6

Common Spirit Health is a healthcare organization that provides research programs, home health programs, and virtual care services. It is a sub-organization of CommonSpirit Health.

Founded in 2019

Chicago, Illinois, USA

10001+ employees

https://www.commonspirit.org

Funding

Current Stage

Late Stage

Leadership Team

Wright Lassiter

Chief Executive Officer

Christine Brocato

System VP, Strategic Innovation

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