Neovance · 12 hours ago
Quality Coordinator – Pharmacy Operations
Lake Mary, FL
Full-time
Hybrid
Entry Level
2+ years expNeovance is transforming the patient experience through innovative healthcare solutions. The Quality Coordinator will ensure the highest standards of accuracy and compliance in pharmacy operations, leading investigations into quality events and driving continuous improvement initiatives.
Pharmaceuticals
Responsibilities
Conduct structured audits of prescription processing, dispensing, and order fulfillment to identify errors and process gaps
Review call quality, documentation, and system entries for accuracy and completeness
Monitor workflow compliance with pharmacy standard operating procedures, URAC standards, and regulatory requirements
Investigate reported errors, quality events, and patient complaints to determine root causes
Partner with supervisors, pharmacists, and staff to implement corrective and preventive actions
Document findings, actions, and follow-up in accordance with Quality Management Program standards
Collect, organize, and maintain quality metrics, error logs, and audit results
Prepare reports for Quality Committee, leadership, and URAC audit readiness
Identify trends and opportunities for process improvement through data analysis
Participate in Quality Management Committee meetings, providing input based on audit findings and data analysis
Support continuous improvement initiatives including staff training and process revisions
Assist in URAC accreditation compliance by maintaining required documentation and evidence
Qualification
Required
Minimum 2 years of experience in retail, specialty, or mail-order pharmacy settings
High School Diploma or equivalent education
Working knowledge of pharmacy operations, medication safety, and quality assurance practices
Strong organizational skills with ability to manage multiple priorities
Proficiency with Microsoft Office (Excel, Word, PowerPoint) and pharmacy management systems
Excellent verbal and written communication skills
Preferred
Active, unrestricted Registered Pharmacy Technician license in Florida
Experience in quality assurance, auditing, or compliance roles within pharmacy settings
Familiarity with URAC Specialty Pharmacy Accreditation Standards or other accreditation bodies (e.g., ACHC, The Joint Commission)
Experience with Root Cause Analysis and CAPA (Corrective and Preventive Action) methodology
Benefits
Medical, Dental, and Vision coverage
Life Insurance
Short- and Long-Term Disability
401(k) with a 5% company match with immediate vesting
Personal Time Off (PTO) or Flexible Time Off (FTO)
Company bonus where applicable
Company
Neovance
Neovance delivers AI-driven, patient-centric access solutions that speed therapy initiation, reduce barriers, and improve outcomes.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase