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Fay Servicing, LLC · 2 days ago

Client Relations Manager II

Tampa, FL

Full-time

Hybrid

Mid, Senior Level

$69K/yr - $84K/yr

5+ years exp

Fay Servicing, LLC is a specialty mortgage servicer committed to providing innovative servicing solutions. They are seeking a Client Relations Manager II to manage client relationships, optimize client satisfaction, and improve portfolio performance.

FinanceFinancial ServicesMortgageReal Estate

Responsibilities

Managing client relationships across assigned investors

Providing recommendations to improve portfolio performance

Effective client communication, prioritization, problem-solving, and follow-up skills

Working with leaders across the organization to obtain timely and thorough data-backed insights and responses

Owning the tactical portion of client performance management

Qualification

Client RelationsMortgage ServicingCustomer ServiceMicrosoft OfficeProject ManagementAnalytical SkillsLeadership SkillsCommunication SkillsProblem-SolvingOrganizational Skills

Required

Bachelor's degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED) required

5+ years' experience in Client Relations

5+ years' experience in mortgage servicing

3+ years' experience in customer service

Demonstrated experience servicing clients in a fast-paced, dynamic work environment

Previous experience leading team projects

Strong customer service skills

Strong knowledge of Microsoft Office (Excel, Word, and PowerPoint)

Leadership and influencing skills to effectively garner support and navigate a cross-functional environment

Strong verbal and written communication skills

Strong listening skills with the ability to facilitate meetings and effectively lead discussions

Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization

Strong facilitation skills with the ability to present to clients on behalf of the company

Strong analytical skills

Strong problem-solving abilities; ability to analyze and interpret client portfolio and financial performance data to identify opportunities and propose well-developed solutions

Solid decision-making abilities coupled with sound judgment

Strong organizational skills; effective time management for self and team

Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment

Client-focused with strong execution skills and results orientation

Strong attention to detail; strong compliance orientation; high quality of work product

Ability to effectively manage self and others through change; high learning agility

Collaborative and consultative work style; high team-orientation

Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/ concerns

Demonstrated ability to foster an environment of positive engagement and trust

Demonstrated ability to establish credibility for recognizing and supporting the organization's culture, values, and priorities

Strong project management skills

Professional maturity, integrity, and the ability to maintain confidential data and information

Strong business acumen; strong fiscal and technical aptitude

Benefits

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Disability Insurance

Pet Insurance

401k Program with Employer Matching

3 Weeks Paid Time Off (PTO)

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Eligible for Hybrid Work Schedule with Remote Flex Days

Company

Fay Servicing, LLC

At Fay Servicing, we are committed to delivering comprehensive mortgage management solutions that serve both our borrowers and clients with care, efficiency, and expertise.

Founded in 2008

Chicago, Illinois, USA

501-1000 employees