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HUB International · 2 weeks ago

Senior Employee Benefits Account Manager

Bryan, TX

Full-time

Onsite

Senior Level

5+ years exp

HUB International is a global insurance broker providing a wide range of insurance and risk management services. The Senior Employee Benefits Account Manager will manage a designated book of business in the employee benefits sector, acting as the main point of contact for clients and ensuring their needs are met effectively.

Financial ServicesInsuranceInsurTechRisk Management

Hiring Manager

Kevin Phillips

Responsibilities

Act as the main point of contact for clients, addressing inquiries, concerns, and providing guidance on coverages, forms, contract requirements, and exclusions

Foster collaboration with internal and external stakeholders to ensure client needs are met effectively

Prioritize and manage day-to-day workload using agency procedures and systems

Prepare market analyses and proposals, process renewals, and handle carrier submissions

Handle intermediate-level inquiries, including explaining the nuances of HMOs, PPOs, and EPOs, understanding various plan types, eligibility guidelines, confidentiality requirements, waiting periods, and coverage forms

Stay updated on industry knowledge to provide excellent customer service

Assist employers with open enrollments, conduct on-site presentations, address billing issues, handle applications, manage eligibility, and provide support for ID cards

Manage multiple tasks efficiently, ensuring accuracy and speed in completion

Provide guidance and mentorship to Customer Service Representatives, fostering their growth and development

Occasional travel may be required to meet client needs