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Make-A-Wish America · 1 month ago

Senior Manager, Volunteer Engagement

United States

Full-time

Remote

Mid, Senior Level

$86K/yr - $97K/yr

5+ years exp

Make-A-Wish America is the world's largest wish-granting organization, dedicated to uniting communities to grant life-changing wishes. The Senior Manager, Volunteer Engagement will provide tailored support to volunteer engagement staff and partner with chapter leadership to drive improvements in volunteer engagement, while also designing and maintaining training resources for the Volunteer Portal.

CharityChildrenHealth CareNon Profit

No H1B

Responsibilities

Independently acts as primary liaison between the National Office and select chapters, providing onsite onboarding and continuous support for new volunteer engagement staff. Primary focus will be on Enhanced Support, Corrective Action & Watchlist Chapters ensuring implementation of best practices tailored to chapter needs

Exercises discretion in advising and guiding chapter leadership on optimal volunteer engagement staffing structures and volunteer program strategies while driving effective implementation

Ensures seamless staff transitions within chapters, preserving the continuity and effectiveness of volunteer engagement programs

Works alongside the Director, Volunteer Engagement to analyze volunteer reports, leveraging data-driven insights to proactively identify chapters in need of additional support

Influences organizational change within chapters by guiding them toward best practices and industry trends that align with their unique needs

Builds and maintains strong relationships with chapter staff to enhance utilization and engagement of volunteers to meet the organization's strategic goals

Owns the development of training and resources for chapter staff and volunteers, to facilitate implementation and ongoing use of Volunteer Portal

Works cross-functionally to develop and align on needs and make recommendations for future enhancements of the Volunteer Portal to the Director, Volunteer Engagement

Designs and delivers impactful training to enhance professional development for volunteer engagement staff

Reestablishes and leads the chapter peer-to-peer mentor program fostering collaboration and knowledge-sharing amongst volunteer engagement staff

Advocates for volunteerism within the enterprise by strategically communicating opportunities through internal messaging

Performs other job-related duties, as assigned

Qualification

Volunteer managementNonprofit best practicesTraining developmentMicrosoft OfficeSalesforceLeadership skillsCommunication skillsOrganizational skillsRelationship buildingPresentation skills