Kargo · 1 month ago
Field Operations Technician
United States
Full-time
Remote
Mid Level
3+ years expKargo is focused on bridging the gap between the physical and digital realms of freight management. The Field Operations Technician will be responsible for inspecting, installing, and servicing hardware products at customer sites, while ensuring effective coordination with contractors and internal teams.
Computer VisionFreight ServiceIndustrial AutomationLogisticsSupply Chain Management
Responsibilities
Travel to customer facilities and lead inspection, installation, and servicing visits for Kargo’s customers
Install Kargo towers and other hardware products at customer facilities
Coordinate with contractors at customer sites for electrical work, forklift modifications, and installation assistance
Coordinate tower and tool shipping from Kargo inventory to customer sites
Work with Manufacturing to provide configs and specs determined from site visits to customers
Work with our Product and Hardware teams to make engineering recommendations to simplify installation and relevant features
Interact with customers at on-site visits. This is not a sales role and most customer visits will include people from Kargo’s Sales, Product, and Customer Success teams. Still, this role will involve coordinating with customers to discuss timing and installation preferences
High expectation for travel, you must be comfortable with near 100% travel
Qualification
Required
3+ years of experience servicing industrial equipment, vehicles, utilities, robots, or similar
Expertise in mechanical, electrical, and optical troubleshooting
High availability for short-notice domestic travel
Strong communication and documentation skills
Experience using command line interface: powershell, Linux, etc
High expectation for travel, you must be comfortable with near 100% travel
Preferred
Preference for someone who has worked across all three systems: mechanical, electrical, and optical
Preference for someone who has serviced equipment in warehouse and/or factory environments before
Company
Kargo
Kargo is an industrial AI technology company focused on optimizing warehouse logistics by integrating AI with manual processes.
51-200 employees
H1B Sponsorship
Kargo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (5)
2021 (3)
Funding
Current Stage
Growth StageTotal Funding
$91.4MKey Investors
AvenirMatter Venture PartnersSozo Ventures
2025-12-22Series B· $42M
2025-06-06Series Unknown· $18.4M
2023-01-01Series Unknown
Leadership Team
Sam Lurye
Founder & CEO
Recent News
2025-12-26
Venture Capital
2025-12-24
thesaasnews.com
2025-12-24
Company data provided by crunchbase