Rapid7 · 2 weeks ago
Technical Support Engineer I
Tampa, FL
Full-time
Hybrid
Entry Level
1+ years expRapid7 is dedicated to creating a secure digital world for its customers and communities. The Technical Support Engineer I will support customers by troubleshooting complex issues related to vulnerability scanning infrastructure, while collaborating with various teams to ensure exceptional customer experiences.
AnalyticsCyber SecurityEnterprise SoftwareNetwork SecurityRisk Management
Responsibilities
Support customers successfully setting up and troubleshooting any issues within their vulnerability scanning infrastructure
Create innovative workflows to analyze large log files in order to get to the bottom of any reported issues
Using the many resources available to our Support team to learn, troubleshoot and reproduce customer issues
Work closely with various teams located locally and globally including Engineering and Product to help drive a resolution to customer issues
Learn and expand your knowledge of the our Vulnerability Management Platform to become a subject matter expert
Troubleshoot investigations and identify defects or false positive alerts
Qualification
Required
Minimum of 1 year of experience in a customer-facing role
Demonstrable command of administering multiple operating systems (Linux, Windows, MacOS)
Understanding of log analysis methods (using regex to debug large log files)
Demonstrable usage of packet inspection, pcaps, Wireshark, Procmon
Troubleshooting and understanding of network architecture
Excellent problem solving and critical thinking skills
Fantastic verbal and written communication
Cross-functional teamwork: Collaboration with global product teams and engineering to drive issue resolution, align priorities, and ensure seamless customer support experience
Exceptional communication: Ability to articulate complex information clearly and concisely to diverse audiences, ensuring understanding, alignment, and efficient issue resolution with internal teams and external customers
Strong time management: Balance active cases, backlog, and priorities to consistently meet service goals
Company
Rapid7
Rapid7 is a cybersecurity company that helps organizations detect and respond to security threats effectively.
1001-5000 employees
H1B Sponsorship
Rapid7 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (7)
2022 (17)
2021 (11)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$350.5MKey Investors
Bain Capital Ventures
2024-06-26Post Ipo Equity
2023-09-07Grant· $1.5M
2023-09-06Post Ipo Debt· $260M
Leadership Team
Corey Thomas
Chief Executive Officer
Raj Samani
SVP, Chief Scientist
Recent News
2026-01-09
2025-12-10
Company data provided by crunchbase