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Dental Depot · 1 month ago

TELO Patient Account Service Representative (Corporate - Tulsa, OK)

4940 E 49th St, Tulsa, OK 74135, USA

Full-time

Onsite

New Grad, Entry Level

Dental Depot is seeking a Patient Account Service Representative to provide financial, clerical, and administrative support to ensure efficient patient billing and follow-up. The role involves processing claims, collecting payments, and resolving inquiries and complaints related to patient accounts.

ConsultingDentalHealth DiagnosticsHospital

Responsibilities

Provides financial, clerical, and administrative services to ensure efficient, timely, and accurate patient billing and follow-up in accordance with Dental Depot accounts receivable protocol

Provides quality customer service, utilizing conflict resolution and problem-solving techniques to manage patient inquiries and complaints

Prepares weekly outstanding claims reports instead of bi-weekly

Presents copies of denials to PASR Manager instead of office manager

Initiates collection efforts. Investigates and resolves patient billing inquiries

Inputs and monitors electronic fund transfers per insurance websites for all providers accepted by Dental Depot. Enters patient and insurance data as needed. Processes insurance adjustments. Monitors and updates insurance and patient payment status

Communicates effectively, courteously, and professionally with clinical and administrative staff. Communicates effectively, courteously, and accurately with patients inquiring about statements, billing, payments, etc

Prepares bi-weekly outstanding claims reports and work completely through outstanding claims. Copies any denials and works to completion from electronic fund transfers or checks. Present to Dental Office Manager for review

Audits patient accounts for billing errors or inconsistencies

Inputs into Eaglesoft insurance information and updates patient information. Inputs and monitors all Medicaid claims through the Medicaid website

Audit/Reconciles accounts receivables. Verifies that insurance transactions comply with treatment performed

Assists in clearing the claims via the Claims X system and work the Daily Claim Report, daily

Closes out account’s receivables at the conclusion of each business day, as scheduled by the Office Manager

Completes assigned tasks in a timely manner

Maintains dependable job attendance by reporting to work on time and ready to work

If needed: Greets patients in accordance with Dental Depot protocol. Answers office phones in accordance with Dental Depot protocol. Schedules patient appointments through the Eaglesoft system

Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations

Position may be required to relocate to other Dental Depot clinics either permanently or on a short-term basis due to office needs, on an as needed basis at the discretion of Management

This position may complete other Administrative and Maintenance tasks as assigned by Management

Maintain regular and reliable attendance

Qualification

Patient billingClaims processingConflict resolutionEaglesoftInsurance verificationCustomer serviceAdministrative supportData entry

Required

High School education level

Ability to process claims and collect payments

Ability to resolve questions and problems about patient account financial, clerical, and administrative support

Utilization of conflict resolution and problem-solving techniques

Ability to handle patient billing inquiries and complaints

Input and monitor electronic fund transfers, Medicaid, and other insurance-related matters

Provide quality customer service

Prepare weekly outstanding claims reports

Initiate collection efforts

Investigate and resolve patient billing inquiries

Communicate effectively, courteously, and professionally with clinical and administrative staff

Audit patient accounts for billing errors or inconsistencies

Input into Eaglesoft insurance information and update patient information

Audit/Reconcile accounts receivables

Assist in clearing claims via the Claims X system

Close out accounts receivables at the conclusion of each business day

Complete assigned tasks in a timely manner

Maintain dependable job attendance

Comply with Dental Depot policies and procedures, OSHA policies, procedures, rules, and regulations, and HIPAA policies, procedures, rules, and regulations

Ability to relocate to other Dental Depot clinics as needed

Maintain regular and reliable attendance