Haydon · 1 month ago
Applications Support Specialist
Greater Phoenix Area
Full-time
Onsite
Entry Level
1+ years expHaydon is a construction solutions provider headquartered in Phoenix, Arizona, offering a range of services across various markets. The Applications Support Specialist is responsible for providing technical support for business software applications, ensuring smooth operation and user assistance to maintain productivity within the organization.
Real Estate
Responsibilities
Provide timely assistance to employees experiencing software or access issues
Diagnose and resolve basic application problems; escalate complex issues to Analysts or vendors as appropriate
Track and document all support requests, resolutions, and recurring issues to improve response processes
Perform regular application health checks and ensure proper system functionality
Maintain user accounts, roles, and permissions in accordance with security protocols
Assist in software updates, patches, and testing efforts under supervision
Assist in creating and updating user guides, job aids, and training materials
Support group or one-on-one end-user training to promote software proficiency
Work closely with IT staff, business users, and vendors to maintain effective communication
Provide feedback on recurring issues and potential system improvements
Perform other duties or special projects as assigned
Qualification
Required
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred
1–3 years of experience in software support, help desk, or IT operations
Basic understanding of databases, application systems, and troubleshooting methodologies
Strong customer service and communication skills
Excellent organizational and time management abilities
Ability to learn new systems quickly and work independently or as part of a team
Preferred
Experience with system integrations (APIs, middleware, ETL tools)
Working knowledge of SQL or query languages for data extraction and analysis
Exposure to financial, timekeeping, or talent management platforms
Project management experience or certification
Advanced Excel (VLOOKUP, pivot tables, data visualization)
Benefits
Medical, Dental, & Vision
Critical Illness, Hospital, Accident
Short-Term / Long-Term Disability
Infertility Treatment Coverage
Professional Development
Teamwork / Camaraderie
Retirement Planning
Company
Haydon
100% Employee Owned - Whether it's the roads that we drive upon, the schools where we learn, the hospitals where we receive care, or the recreation facilities where we play, Haydon is the one contractor that serves the entire spectrum of the construction industry.
501-1000 employees
H1B Sponsorship
Haydon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase