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Veeva Systems · 1 day ago

Services Engagement Manager - LIMS

Boston, MA

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $170K/yr

5+ years exp

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The Services Engagement Manager (SEM) is responsible for ensuring successful implementation of the Quality Cloud customers and represents the entire value proposition behind a Quality Cloud Implementation.

BiotechnologyCRMEnterprise SoftwareSoftware

No H1B

Responsibilities

Utilizing Quality Life Sciences experience and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs

Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services

Set Customer and internal stakeholder expectations correctly with a focus on long-term success

Provide awareness and alignment with the partner ecosystem

Position Managed Services support, training, and other solutions that may be needed for a successful customer experience

Travel estimate: Less than 25%

Qualification

Life Sciences experienceQuality Cloud ImplementationConsulting services deliveryCloud-based solution deploymentDocument ManagementExecutive-level presenceCommunication skillsNegotiation skills

Required

Direct experience in Life Sciences and/or Quality, preferably within Document Management, GxP Training, Quality Event Management, Validation Management, and LIMS space

Align closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver

Proven track record of contributing to and meeting or exceeding team sales quotas

Strong written and verbal communication skills, executive-level presence, and experience in facilitation

Manage negotiations with a wide range of stakeholders including executive-level

5+ years of experience delivering consulting services, including involvement in selling services

Ability to travel up to 25% of the time