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Citi · 2 weeks ago

DNS and Load Balancing Network Operations SME - Vice President

Tampa, FL

Full-time

Onsite

Mid, Senior Level

$114K/yr - $171K/yr

7+ years exp

Citi is seeking a highly skilled and motivated DNS (DDI) & Load Balancing Network SME to join their global network operations team. This role focuses on ensuring the reliability, scalability, and efficiency of DNS, DHCP, IP Address Management (DDI), and Load Balancing services, while collaborating with engineering teams and driving operational excellence.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Provide subject matter expertise for DNS, DHCP, IP Address Management (DDI), and Load Balancing services

Act as the primary escalation point for complex incidents, Emergency Break-fix, Incident resolutions and drive triage and root cause analysis for critical issues, implementing preventive measures to avoid recurrence

Ensure operational stability by identifying and remediating Day 2 risks in DNS, DDI, and Load Balancing domains

Leverage SRE practices to automate and modernize workflows, reducing manual tasks and improving operational efficiency

Develop and implement scripts and tools to streamline triage, monitoring, and incident resolution processes

Partner with engineering teams to align on existing and new technology roadmaps, provide feedback on design and deployment for seamless handoffs

Act as a checkpoint, enforcing operational standards, accountability, and supportability for Day 2 operations

Ensure adherence to operational standards and best practices for DNS, DDI, and Load Balancing services

Act as a checkpoint for enforcing supportable standards during new technology deployments

Collaborate with cross-functional teams to address vulnerabilities and improve service reliability

Provide technical training and mentorship to network operations staff globally

Ensure actionable insights are available to support Day 2 operations and proactive issue resolution

Qualification

DNSDDILoad BalancingSite Reliability EngineeringTCPWaveBlueCatInfobloxF5Citrix NetscalerCiscoAristaWiresharkAnsibleTerraformPythonBashPowerShellKubernetesDockerITILCommunication Skills

Required

Strong knowledge of DNS, DHCP, and IP Address Management protocols

Hands-on experience with DDI tools such as TCPWave, BlueCat, or Infoblox

Hands-on experience with Load Balancers SLB / GTMs (F5, Citrix Netscaler) in enterprise environments

Familiarity with network protocols and services (e.g., TCP/IP, HTTP, SSL/TLS)

Solid understanding of enterprise network platforms, including Cisco and Arista routing and switching technologies

Familiarity with firewall platforms and their integration with network operations

Working knowledge of packet capture and analysis tools (e.g., Wireshark, Riverbed) for troubleshooting and diagnostics

Experience in automating workflows and modernizing operational processes

Proven ability to lead triages and resolve complex incidents in DNS, DDI, and Load Balancing domains

Ability to work collaboratively with engineering teams to align on technology roadmaps and enforce operational standards

Excellent communication skills to act as a bridge between Network Operations and Engineering

Provide operational support for enterprise network platforms, including Cisco and Arista routing and switching technologies

Familiarity in scripting languages such as Python, Bash, PowerShell & automation tools like Ansible, Terraform is a plus

Experience working in financial or banking domains is a plus

Familiarity with regulatory and compliance requirements in enterprise environments

Preferred

Experience with cloud-based DNS and Load Balancing solutions (e.g., AWS Route 53, Azure DNS, Cloudflare, or Akamai)

Knowledge of containerized environments and orchestration tools (e.g., Kubernetes, Docker)

Certifications such as F5 Certified Technology Specialist (CTS), Infoblox DDI Certification, or CCNP are a plus

Knowledge of ITIL processes and practices for network operations

Proactive and self-motivated with a strong focus on operational excellence

Passion for automation and continuous improvement

Ability to mentor and upskill team members, fostering a culture of learning and collaboration

Bachelor's degree in Computer Science, Information Technology, or a related field

7+ years of experience in network operations, with a focus on DDI and Load Balancing technologies

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1386)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)