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The Dollywood Company · 1 month ago

Summer 2026 Craft Team Intern - Dollywood Parks & Resorts - Seasonal

Pigeon Forge, TN

Internship

Onsite

Intern

Start in 2026 Summer

The Dollywood Company is a renowned entertainment destination located in the Great Smoky Mountains of East Tennessee. They are seeking a Craft Team Intern who will assist in the production of retail products and provide engaging demonstrations to enhance the guest experience while embodying the company's mission and values.

Amusement Park and ArcadeHospitalityResorts

Responsibilities

Assist on the production of retail products using raw materials in order to develop product and service knowledge available to our guests

Provide entertaining, interactive and engaging demonstrations of the craft that makes the guest experience unique and improves sales while meeting the standard of Merchandise Selling Skills and guest interactions

Demonstration of craft production in an entertaining and informative manner to guests required

Ensure complete adherence to established recipes to control expenses related to production techniques

Gain understanding of raw materials inventory to assist the craftsman

Operate cash register/POS system in an efficient manner not to impede guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit

Ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control

Assist in the maintenance and daily operation of the shop by ensuring location cleanliness and displays are in keeping with established Dollywood standards

Represent Dollywood in a positive manner by being friendly and courteous to guests. Ensure 100% satisfaction with their park experience

Accommodate changes in work assignments and locations

Get along with guests and co-workers while exhibiting a positive and personable disposition

Adhere to all Merchandise policies and procedures to include timely reporting of any safety issue to immediate supervisor

Support and exhibit behaviors that are in alignment with Company and Department vision, mission and core values in order to achieve location budgets

Protect the privacy and security of guests and coworkers, including PCI compliance

Qualification

Production techniquesDemonstration skillsCash handlingSales experiencePublic speakingManual dexterityTeamworkCommunication skillsProblem solvingAdaptability

Required

Must be enrolled in a continuing education/ college program

Comprehend instructions and retain information

Must successfully complete a pre-employment background check including motor vehicle and drug screen

Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their work

Must be self-motivated and disciplined

Must maintain strict confidentiality and judgment regarding privileged information

Must be committed to continuous improvement

Must promote and support a 'team' work environment by cooperating and helping co-workers

Must adapt to changes easily

Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable

Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees

Must have manual dexterity necessary to complete all job duties

Able to sit and/or stand for long/short periods

Able to maintain good personal hygiene

Able to get along with other employees to work out problems and resolve conflicts

Able to comprehend instructions and retain information

Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Able to be productive in a fast-paced, dynamic environment

Able to be flexible to handle frequent changes in priorities

Able to prioritize tasks and complete assignments on time

Able to operate/drive a company vehicle with valid driver's license

Able to add, subtract, multiply and divide with accuracy

Able to lift up to 50 lbs with assistance

Able to communicate effectively using standard English grammar and punctuation

Able to work in temperatures of 0 to 110 degrees, with appropriate safety measures in place. In many cases (i.e., Blacksmithing, Glass Blowing, Sand Casting) able to withstand intermittent exposure to extreme heat sources

Able to work outdoors

Ability to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests' problems effectively (i.e., returns, refunds, and exchanges)

Ability to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costume

Ability to use color and depth perception in order to arrange displays and to locate merchandise

Ability to tolerate noise and stress to accommodate waiting on large numbers of customers

Ability to cooperate with fellow employees and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area

Understand basic calculator and cash register/POS system

Preferred

Production techniques, costing, characteristics of raw materials, safety precautions, and use of any chemicals relating to craft production knowledge preferred

Previous experience in giving demonstrations, group presentations, or public speaking is preferred

Operation experience in machinery related to production and demonstration of crafts preferred

Prior cash handling experience preferred

Prior sales experience preferred