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WVU Medicine · 1 month ago

PM&R Clinical Operations Manager

Morgantown, WV

Full-time

Onsite

Mid, Senior Level

3+ years exp

WVU Medicine is a leading healthcare provider, and they are seeking a PM&R Clinical Operations Manager to oversee the administrative leadership for their medical practice. The role involves managing financial, administrative, and operational aspects to ensure quality patient care within the department.

Health CareHospitalMedical

Responsibilities

Plans, organizes, implements and evaluates the delivery of patient care in accordance with the policy and procedures, philosophy and mission

Develops, implements, and supports strategies for the delivery of quality patient care based on the requirements of the medical service while achieving positive patient relations in a teaching environment

Ensures staff provides quality, effective care consistent with relevant policies, procedures and access and service standards

Works closely with staff and peers to identify opportunities to improve patient care

Coordinates activities between the clinical services within the medical practice and WVU Healthcare to ensure quality patient care

Facilitates the development of departmental policies and procedures and ensures compliance. Promotes customer satisfaction in a professional, constructive manner

Ensures medical practice is in compliance with applicable regulations, i.e., CLIA, OSHA, Medicare, etc

Responsible for the coordination, organization and delegation of operational aspects of the medical practice to ensure effective, efficient delivery of services. In conjunction with leadership and in accordance with mission and goals, determines the service needs in terms of patient and staff requirements

Assures that staff provides patient focused care

Resolves patient care issues as identified. Reviews outcomes and evaluates operational systems to ensure ongoing improvement

Creates a work environment that promotes continuous quality improvement, team building and ongoing personal development

Collaborates with medical staff and other personnel in promoting and planning optimal patient care. Collaborates regularly with physicians and ancillary service providers to review practices, services and resolve issues

Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis

Promotes teamwork, contributing to positive employee morale

Performs performance evaluations that provide objective, constructive feedback regarding strengths and opportunities for improvement

Coaches and counsels to correct identified performance deficiencies. Establishes goals, and provides follow up within established policies

Ensures compliance with policies and ensures staff meets the established access and service standards

Devises communication system to keep all personnel informed operations

Fosters a competent staff through the provision of orientation, in-services, continuing education programs and professional development

Demonstrates and promotes a high regard for the dignity, respect and safety of all patients, family members, visitors and personnel. Maintains the confidentiality of patients, family members and the health care team

Promotes and contributes positively to organizational relationships

Serves as a liaison by establishing and maintaining open lines of communication

Assists the leadership with the operational budget for clinical personnel, materials and services

Assures cost effective staffing patterns, schedules and appropriately utilizes staff. Reviews trends with leadership

Monitors utilization of equipment and supplies and prioritizes budget requests to ensure safe patient care and optimal utilization of resources

Approves and maintains payroll documents. Analyzes trends to develop long range plans for budget needs

Participates in committees and completes additional projects as assigned

Qualification

Registered Nurse licenseBachelor of Science in NursingBasic Life Support certificationHealthcare management experienceCommunication skills

Required

Bachelor of Science in Nursing

Current Registered Nurse license issued by the state in which services will be provided or current multi-state Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC)

Obtain certification in Basic Life Support within 30 days of hire date

State criminal background check and Federal (if applicable), as required for regulated areas

Three (3) years of experience in a health care setting

Excellent written and verbal communication skills