AI Technology Partners · 1 month ago
Engagement Lead, Global AI-Driven ITSM Transformation
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expAI Technology Partners (AITP) is a leader in delivering cutting-edge generative AI solutions and managed services. They are seeking a senior engagement leader to drive AI transformations in the global managed-services industry, focusing on embedding advanced generative AI into core ITSM processes.
Information TechnologyProfessional ServicesSoftware
Responsibilities
Lead the full lifecycle of a global AI transformation engagement
Serve as the primary client partner, advisor, and escalation point
Guide AI-enabled workflow redesign and integration into ServiceNow
Coordinate global delivery teams across engineering, operations, and data
Own financials, forecasting, risk mitigation, and value realization
Drive organizational change and adoption of AI-assisted operations
Qualification
Required
10–15+ years leading complex, global enterprise programs with significant ITSM or operational impact
Deep hands-on knowledge of ITIL v3/v4 and real-world operational ownership of Incident, Problem, Change, Request, and Knowledge processes
Experience with LLM operations, vector databases, AI gateways, or AI-enabled observability workflows
Strong experience integrating capabilities into ServiceNow within a large managed-services or enterprise operations environment
Proven track record delivering AI, automation, or data-driven transformation programs that materially improved operational outcomes
Demonstrated ability to lead large distributed teams, including offshore/nearshore delivery partners
Exceptional executive-level communication, stakeholder navigation, and dependency management
Preferred
Experience with cloud-native platforms (Azure, AWS, GCP) or Kubernetes ecosystems
Background in high-scale managed-services environments or highly regulated industries
Exposure to OpenShift enterprise deployment models (helpful but not required)
Benefits
Opportunities to grow your career on innovative client projects.
A culture of inclusion where your voice matters.
A commitment to learning, knowledge-sharing, and skill development.
Flexible, remote-first work environment.
Company
AI Technology Partners
AI solutions and consulting
11-50 employees
Funding
Current Stage
Early StageLeadership Team
John Treadway
CEO and co-founder
Company data provided by crunchbase