HOLT Group · 2 weeks ago
Operations Support Coordinator
San Antonio, TX
Full-time
Onsite
Entry Level
3+ years expHOLT Group is seeking an Operations Support Coordinator to assist with the preparation, planning, and follow-up of IronPro and National Accounts agreements. The role focuses on improving product support efficiencies and maximizing customer satisfaction through various administrative and coordination tasks.
AutomotiveConstructionConsultingLeasingRentalRetail
Responsibilities
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values-Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Maintains IronPro agreements using resources found in Salesforce and Dealer Business System
Maintains an accrual account system for the tracking of customers who make advance payments for services not yet rendered, thereby separating regular service payments from IronPro service payments not currently chronicled in our existing company accounting system
Manages all “interval” billing through Contract Tracking
Maintains a contract renewal plan with input from PSSR’s
Coordinates with other dealers on the maintenance of out-of-territory machines
Manages the lifecycle of Method of Procedures (MOPs), including the draft, review, revision, and publish phases
Opens and closes internal and external work orders utilizing the customer portal for preventive, corrective, and warranty services
Issues and receives Purchase Orders, maintains all associated paperwork
Assists with customer relations/service of our current and potential IronPro customers; Completes monthly commissions for CT and PM accounts
Requires regular and punctual employee attendance
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned
Qualification
Required
High School Diploma or equivalent required
Excellent oral and written communication skills
Exceptional organizational, time management, and multi-tasking skills
Knowledge of business accounting principles
Computer proficiency and technical aptitude to utilize various MS Office products, Salesforce, DBS, and other job-related software
Ability to interact with tact and courtesy and maintain a professional manner
The ability to read and understand information and ideas presented in writing
The ability to listen to and understand information and ideas presented through spoken words and sentences
The ability to work independently as well as part of a diversified team
Requires regular and punctual employee attendance
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Preferred
Minimum three years of job-related experience preferred
Benefits
Complete health care
401(k) matching & Profit-Sharing plan (ROTH and traditional)
Paid holidays
Front-loaded PTO program
Tuition Reimbursement program
Company
HOLT Group
HOLT Group sells, rents, and leases industrial machinery and offers consulting and training services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase