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Boston Children's Hospital · 4 hours ago

EPIC ANALYST I (Cheers Campaigns / MyChart)

Boston, MA

Full-time

Onsite

Entry Level

1+ years exp

Boston Children's Hospital is seeking an Epic Analyst I to support the Epic Cheers and MyChart applications. The role involves assisting with configuration tasks, troubleshooting, and maintenance while working closely with senior team members to resolve issues and support end-users.

Health CareHospitalMedical

Responsibilities

Supports assigned operational areas with foundational knowledge of the Epic Cheers Campaigns / MyChart application

Assists in resolving routine issues and escalates more complex problems to senior analysts as appropriate

Outlines basic build needs and identifies key considerations

Assists in estimating time for completion and proposes initial solutions for team or management review

Participates in ticket triage by conducting initial review of incoming issues

Performs first-level analysis for standard or moderately complex requests and identifies when a request requires project-based work

Performs basic build and configuration tasks following departmental protocols

This may include modifying rules with limited variables, updating visit types, or creating templates based on established standards

Documents decisions, updates business rules, and assists with preparing user-facing documentation

Conducts unit testing on own work and collaborates with team members for additional QA

Supports tasks related to integrations affecting the Epic application

Researches basic functionality within Epic and vendor systems

Participates in application upgrades by reviewing release notes and identifying relevant changes

Assists in creating and updating test scripts

Escalates findings to senior team members or the manager

Maintains clear communication with end-users regarding application issues

Helps explain straightforward topics and participates in recurring meetings with Epic representatives as needed

Gathers feedback from super-users and may assist in providing training to user groups under guidance

Qualification

Epic certificationEpic Cheers CampaignsMyChartTemplate managementBasic build workTroubleshooting skillsCommunication skills

Required

Epic certification in Cheers Campaigns and MyChart

Bachelor's degree, OR

Associate's degree plus 2 years of related experience, OR

High school diploma/GED plus 4 years of related experience

Minimum of 1 year of experience supporting Epic Cheers Campaigns and/or MyChart in an operational or IT capacity, including template management or basic build work