Ferguson · 1 month ago
Senior Technical Service Advisor
O'Fallon, IL
Full-time
Onsite
Senior Level
$6,733.34/mo - $10,775/mo
5+ years expFerguson is a leading provider of quality supplies for various industries, committed to making complex projects simple and successful. The Senior Technical Service Advisor will provide technical product support for Residential HVAC products, assisting outside sales and field partners while ensuring customer satisfaction.
Wholesale
Responsibilities
Assist dealers in troubleshooting service and installation problems over the phone daily
Maintain daily call log of customer interactions
Provide outside field service customer support on job sites
Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times
Provide technical product knowledge and product training virtually and in-person to customers and internal associates
Assist in developing training curriculum and materials as directed by the Training & Technical Support Manager
Assist with filing warranty claims
Attend trainings to become Rheem Mfg. Field Service Representative (FSR)
Become a Mitsubishi Diamond Service Group member (DSG)
Other duties as assigned by Manager
Qualification
Required
5 + years of Technical HVAC Experience. Either in Service, Install or Technical Support
Willing to answer technical support phone calls most days
Provide Technical Training in-person and virtually
Ability to quickly find product information to assist technicians on the phone or on the jobsite
Be able to provide top notch customer service
Strong proficiency with computer and software programs, including all Microsoft Applications
Ability to communicate technical information to technical and non-technical customers and associates
Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of the organization
Ability to be flexible, adaptable, and multitasking skills needed, including the ability to prioritize multiple, urgent requests
Proven time management and organizational skills
Detailed and able to maintain a high level of accuracy
Self-starter, creative problem solver, and self-sufficient
Ability to travel within New England to job sites, branches and corporate offices as required
Preferred
EPA Certification and other HVAC licenses strongly preferred
Experience with Rheem MFG. and Mitsubishi residential HVAC products, strongly preferred
Benefits
Health
Dental
Vision
Paid time off
Life insurance
401(k) with a company match
Mental health coverage
Gender affirming and family building benefits
Paid parental leave
Associate discounts
Community involvement opportunities
Company
Ferguson
Since 1953, Ferguson has been a leading source of quality supplies for a variety of industries.
10001+ employees
H1B Sponsorship
Ferguson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (4)
2023 (6)
2022 (5)
2021 (11)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-09-18Post Ipo Debt· $750M
2024-10-01Post Ipo Debt· $750M
2008-11-12IPO
Leadership Team
Kevin Murphy
President & Chief Executive Officer
Blake Luse
Senior Director, Enterprise Strategy & Planning
Recent News
The Virginian-Pilot
2025-12-27
2025-12-15
2025-12-10
Company data provided by crunchbase