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Seven Hills Foundation · 1 month ago

Direct Support Professional Supervisor

Grafton, MA

Full-time

Onsite

Mid Level

$21/hr - $21/hr

Seven Hills Foundation is a community-based organization providing acute and congregate care services. The Shift Supervisor is responsible for leading a team of residential counselors, ensuring the safety and therapeutic environment for both staff and youth, and maintaining program schedules and documentation.

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Growth Opportunities

Responsibilities

Insure the safety and supervision of staff and youth through actively watching and engaging therapeutically with staff and youth. To this end, the Shift Supervisor should monitor and take corrective action to mitigate safety risks in the milieu, and report issues of immediate concern to the Milieu Coordinator, the next level manager, or the Administrator on Call

Cultivate a therapeutic milieu and maintains daily programming schedule. The therapeutic milieu encompasses all aspects of programming daily routine and requires the Shift Supervisor to ensure that the shift routine is followed; role model and promote client’s:

Social growth and connection, building social skills

Emotional expression and learning self-regulation

Positive behavior

Improvement in overall functioning

Cultivates a team of professional staff. The shift supervisor ensures that residential counselors:

Have been provided any critical and necessary updates and information through consistent shift changes and updated shift documentation

Have been provided with any specific shift assignment

Are well-trained for their role and to that end will provide coaching, support, and feedback

Work cohesively with one another and to that end, addresses any issues between staff as they arise and role models and promotes the importance of teamwork

Maintain appropriate boundaries while developing supportive professional relationships with staff and youth in the following ways:

Physical boundaries: always monitor and maintain appropriate physical boundaries with staff and clients and between staff and clients

Emotional boundaries: be aware that our clients have trauma histories and ensure that staff do not discuss their own histories with or around clients

Logistical boundaries: always double-check client’s report of permissions granted

Informational/privacy: always protect client confidentiality and understand HIPAA and to this end, ensure that staff are not discussing specific client information unless behind a closed door

Staff-to-staff boundaries: monitor and maintain collegial and professional between and with your coworkers and ensure that the shift is always in ratio. To that end, the shift supervisor is responsible for notifying the milieu coordinator/manager/administrator on call if the shift is not within ratio and will actively take steps to call in relief staff

Staff- to- providers/caregivers: introduce yourself and be warm and professional to all other coworkers, visitors, and family members

Participate in the upkeep and cleanliness of the facility. To this end, be proactive about daily upkeep of the unit/program, model and assist staff and youth in completing chores, ensure programmatic room checks, house chores, youth chores, etc. are completed, support youth to do laundry, and support in meal preparation (as needed/required)

Document client care as directed. For a Shift Supervisor, this typically includes:

Reviewing and/or being familiar with client’s reason for intake and treatment plans

Completing “shift notes” (all shifts at Wetzel, STARR, and Teen Parent Programs, and third shift at Oxford and Grafton House)

Complete “Rehab option notes” after first and second shifts at Oxford and Grafton House, or if rehabilitation services occur at night

Completing shift logs after each shift

Documentation of medication administration

Being aware of safety plans and any special programming (meal charts, sleep charts, etc.)

Completing incident reports as instructed or as needed

Uphold client confidentiality and maintain HIPAA requirements

Understand program/agency policies and procedures, which includes maintaining up-to-date certification in:

CPI/De-escalation and Physical Management

First Aid, CPR, and use of Universal Precaution

Medication Management and/or MAP

Van Safety/Drivers Safety

Be a reliable and positive leader and team member, which includes arriving on time to and prepared for all shifts, attending all required meetings and supervisions, bringing concerns directly to the milieu coordinator or manager, and viewing clients in a strengths-based, trauma-informed, and culturally-responsive manner

In the therapeutic milieu it is important to try to prevent crisis through intervention. These crisis prevention interventions should follow the approved agency behavior management model (CPI) and should focused on verbally deescalating the crisis situation, and only if necessary, utilize agency physical management interventions

Conducts intakes and implements therapeutic treatment plans for clients

Observes client functioning and reports any medical, psychological, and/or social/behavioral information to the clinical team

Mentors client to modify negative attitudes and harmful patterns of behavior by building client’s self-esteem and increasing client’s insight and self awareness

Overnight counselors/third shift supervisors and Residential Counselors are required to be awake for the entire shift and will be assigned specific responsibilities such as bed checks, laundry, routine unit upkeep, scanning, etc

Shift Supervisors are assigned a primary work location (see check box above) and are also available to be temporarily assigned to work at any program within residential services as needs arise

Qualification

YouthCPI/De-escalation certificationFirst AidCPRMedication Management certificationProfessionalismCompassionate regardClient confidentialityTeamwork

Required

Experience with youth in a residential setting required

Demonstrated ability to compose oneself with professionalism, ethical practice, and compassionate regard for consumers/clients

Proof of a valid driver's license, acceptable driving record, and personal transportation to fulfill essential job functions is required

Ability to adhere to agency ethical standards, and agency confidentiality and privacy practices

Ability to build rapport and work effectively with others

Must be able to perform physical aspects of the job including active client engagement and physical management interventions

Must be able to perform the duties listed above, with or without a reasonable accommodation

Employee will be required to intervene in order to de-escalate and/or provide safety and if essential, provide physical management of clients, using methods and techniques approved by YOU, Inc. and appropriate to setting