Henrico, Parham & Retreat Doctors' Hospitals · 2 weeks ago
Switchboard PBX Operator PRN
Richmond, VA
Part-time
Onsite
Entry, Mid Level
2+ years expHCA Healthcare is the nation's leading provider of healthcare services, and they are seeking a Switchboard PBX Operator PRN to join their team at Parham Doctors' Hospital. The role involves answering incoming calls, assisting with outgoing calls, and providing accurate directions to hospital visitors while monitoring fire alarms and responding to inquiries.
Hospital & Health Care
Responsibilities
Promptly answer all incoming and assist in placing out-going calls
Overhead page appropriate personnel
Greet all hospital visitors and providing accurate hospital directions
Respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, making sure that appropriate personnel are notified
Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed
Answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate
Place and process long distance and Watts Line Calls for various departments and doctors' offices
Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines
Process, forward and deliver patient mail and flowers with assistance from volunteer staff
Qualification
Required
2 to 5 years' experience switchboard operator/customer service experience
Ability to promptly answer all incoming calls and assist in placing outgoing calls
Ability to overhead page appropriate personnel
Ability to greet all hospital visitors and provide accurate hospital directions
Ability to respond to code phone or code wall panel alarms
Ability to monitor fire panel alarms and phones where applicable
Ability to answer hospital visitor questions and complaints
Ability to place and process long distance and Watts Line Calls
Ability to assist patient rooms by advising how to place local and long distance calls
Ability to process, forward and deliver patient mail and flowers
Preferred
Medical terminology
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Fertility and family building benefits through Progyny
Free counseling services and resources for emotional, physical and financial wellbeing
Family support, including adoption assistance, child and elder care resources and consumer discounts
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan
Retirement readiness and rollover services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Company
Henrico, Parham & Retreat Doctors' Hospitals
Specializes in trauma, cardiovascular and neurological care, women’s health, oncology, and groundbreaking diagnostic imaging.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Marwan C.
ACFO
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