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REACH Community Development · 1 month ago

Assistant Portfolio Manager

United States

Full-time

Remote

Senior Level

5+ years exp

REACH Community Development is dedicated to providing quality affordable housing and opportunities for individuals and communities to thrive. The Assistant Portfolio Manager supports the Portfolio Management team by managing key operational procedures, policies, and training, while also developing reports on financial and operational activities.

Building MaintenanceCommunitiesReal EstateResidential

Responsibilities

Implement the department on boarding process

Develop and manage tools to effectively track and communicate the status of Reasonable Accommodation requests and Denied application appeals

Contribute to management of department waitlist policies and procedures

Develop and manage department document control systems and other department data management systems

Track department training schedules and contribute to relevant training of site staff

Preparation for regulatory inspections, including preparation of reports and tracking of required permits and licenses

Preparation of documents for submission to HUD, PHB, and other regulatory agencies for rent increases and contract renewals

Contribute to preparation of annual budgets and annual property management plans

Monitors portfolio performance and prepares reports on occupancy, collections, move-in/out activity, turnaround time, delinquency and other key property management performance factors

Provide technical support to on various REACH and property management software tools (One Site, Tenant Tech, MS Office, etc.)

Respond and follow up on resident and site staff inquiries. Understand Rental Agreements and residency policies and be able to explain them to residents and site staff

Develop and update operational policies and procedures

Maintain property management website content for unit availability

Manage media advertisement for vacancy, ensuring print notices adhere to Affordable Fair Housing Marketing Plans

Ability to practice cultural humility when interacting with co-workers and clients of diverse ethnic, religious, political, and cultural backgrounds and sexual or gender identities, treating everyone with respect and dignity

Supports director with department systems including training, policies and procedures documentation, databases, reports, calendars, and software management

Is a system administrative and super user of the property management software and is central to designing, improving, and training procedures and practices that maximize effective use of the software

Directly interfaces with Asset Management, Resident Services, Accounting, Housing Development and other REACH departments and teams to ensure effectiveness through collaboration

Works directly with Property Management teams including Maintenance and Compliance to ensure well-integrated and effective operation of the sites and the department

Is central to the design and development of department reports for internal and external communications

Must attend periodic local and distant external trainings and conferences

Promotes excellent customer service and respectful relations with residents, REACH staff, appropriate regulatory agencies, and the local community

Maintains appropriate paperwork, files, and records. Completes and submits reports, forms and other paperwork as required

Continually seeks opportunities to improve REACH policies, procedures, and practices

Qualification

Property management knowledgeAffordable housing complianceMicrosoft Office proficiencyProperty management softwareCommunication skillsOrganizational skillsCultural humilityDynamic multitaskingTraining experienceEnglish proficiencyTeam collaborationAttention to detail

Required

High school education or equivalent

At least five years of experience in the property management industry or an equivalent combination of education and experience

Knowledge of property management concepts and practices, including applicable Oregon and/or Washington landlord/tenant and fair housing rules and regulations

Knowledge of and experience meeting affordable housing compliance regulations including HUD, LIHTC, HOME, and RD programs

High to advanced knowledge of Microsoft Office programs including Excel, Word, and Outlook

High to advanced experience with property management software program(s)

Ability to lead and work in a collaborative manner and in a team environment

Good verbal, written and interpersonal communication skills

Ability to work effectively with respect and compassion with diverse staff and residents

Attention to detail and organizational skills

Ability to work in a dynamic and multi-tasking environment

Ability to travel independently and quickly to local and distant sites

Comprehend and communicate in the English language, both orally and in writing

Understand and commit to the Mission and Values of REACH Community Development

Legally operate a motor vehicle and have valid driver's license and insurance to travel as required