Harkcon, Inc. · 1 month ago
SME-level Program Manager
Camp Springs, MD, US
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expHarkcon, Inc. is seeking a senior Subject Matter Expert Program Manager to lead a high-visibility Business Process Improvement and Management Support Services program supporting the USCIS. This role will drive enterprise business process improvement, Agile adoption, and data-driven management to help reduce backlogs, modernize operations, and improve customer experience.
Management Consulting
No H1B
U.S. Citizen Only
Responsibilities
Provide overall program leadership across divisions for business process improvement, Agile implementation, data analytics, and strategic communications
Lead cross‑functional teams (program/project managers, BAs, data analysts, change managers, and communications specialists) to deliver integrated solutions
Oversee Agile adoption and governance, including roles, responsibilities, success criteria, and governance artifacts (charters, RACIs, gate reviews)
Facilitate executive and business/IT implementation support, including strategic planning, portfolio roadmaps, and risk management
Ensure policy and operational alignment across divisions, directorates and external partners (e.g., SSA, DOL, DOS, state agencies) through regular coordination forums
Oversee development of KPIs, dashboards, and performance reports to support data-driven decision making and transparency
Support operational readiness and change management for major process and technology deployments, including readiness plans and post‑deployment reviews
Brief executives on program status, risks, mitigation strategies, and outcomes; prepare high-quality presentations and decision papers
Ensure contract performance meets quality, timeliness, efficiency, and compliance standards
Qualification
Required
Bachelor's degree in Business Administration, Public Administration, Information Technology, or related field
Minimum 10 years of progressive experience in program and project management
At least 5 years managing large-scale, complex federal programs or initiatives
Project Management Professional (PMP), Program Management Professional (PgMP), or equivalent – required
Demonstrated ability to lead cross-functional teams and manage competing priorities in a complex federal environment
Experience with Agile methodologies, program planning, risk management, and performance reporting
Strong executive-level communication and stakeholder engagement skills (written, verbal, and briefing)
Ability to obtain and maintain DHS public trust suitability
Preferred
Direct experience supporting DHS or closely related immigration/identity missions
Experience delivering business process improvement, Agile governance, and analytics support to federal clients
Familiarity with Section 508, change management, and strategic communications in a federal context
Company
Harkcon, Inc.
Harkcon, Inc. is a veteran founded Service Disabled Veteran Owned Small Business with two decades of experience.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Harkins
CEO
Company data provided by crunchbase