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One Firefly · 1 month ago

Digital Marketing Account Manager

United States

Full-time

Remote

Senior Level

5+ years exp

One Firefly is an award-winning marketing agency that caters to custom integration and security professionals. They are looking for a Digital Marketing Account Manager to build client relationships, manage digital marketing campaigns, and collaborate with internal teams to ensure client satisfaction and effective service delivery.

AdvertisingInformation TechnologyMarketing

Culture & Values

Responsibilities

Prepare for, conduct, and host consistent client meetings on a weekly, monthly, and quarterly basis discussing campaign performance and strategy

Provide direction for campaign editorial calendar to ensure production objectives are aligned with client expectations, goals, and schedule. You’ll work with the client to determine their target audience, tone, and topics for each blog

Effectively manage client digital marketing campaigns to ensure alignment with their business objectives and goals

Communicate regularly with clients, even outside of calls, to keep them informed on their marketing and feeling confident in their investment

Respond promptly to client questions or concerns, ensuring exceptional service and proactive resolution of issues. We don’t mean that a response is required within five minutes of receiving an email, but we do mean keeping the client in the loop whether there is good news, bad news, or no news

Maintain low client attrition, as measured by client downgrades and churn

Partner with internal teams (Content Production, Project Management, Web Team, etc.) to ensure campaign deliverables meet client expectations. The goal is to foster an ongoing feedback loop for continual improvement

Maintain strong organizational skills, ensuring all client needs are addressed promptly and effectively through project management tools

Balance advocating for client goals with protecting internal team bandwidth by adhering to SLAs

Actively participate in a culture of learning, adapting to new processes, tools, and marketing trends

Qualification

Digital marketing experienceClient relationship managementCampaign managementSEO knowledgeData interpretationCommunication skillsOrganizational skillsTeam collaborationAttention to detail